Job Description

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

As part of the evolution of our operations and to ensure optimal coverage across Canada, we are opening a permanent position for a Rental Operations Coordinator.

This role is part of the national rental team and directly contributes to the management and optimization of the fleet at a national level. The incumbent acts as a central point between Sales, Service, Transport, and partners to ensure operational flow, prioritization of requests, and decision-making aligned with national objectives.

The role supports operations across Canada, with a specific focus on covering Western Canadian markets, particularly Alberta.

Main Responsibilities:

• Coordinate rental, demo, loaner, and sublease requests across Canada.
• Prioritize requests based on availability, timelines, and overall business value.
• Actively contribute to national fleet management (allocation, availability, optimization).
• Ensure end-of-day operational coverage for Western Canadian markets.
• Make timely decisions in environments with multiple constraints (inventory, transport, timelines, clients).
• Manage exception cases (equipment shortages, billing discrepancies, special requests).
• Resolve complex situations by engaging the appropriate stakeholders.
• Coordinate subleases with external partners (negotiation, follow-up, billing).
• Ensure rigorous follow-up of active files and equipment returns.
• Maintain data integrity within systems (P21, Salesforce).
• Collaborate closely with Sales, Service, and Logistics teams across Canada.

Experience and desired skills :

• Experience in coordination within an operational environment (rental, logistics, service, or equivalent).
• Proven ability to manage priorities in a high-volume environment.
• Strong operational judgment and ability to make autonomous decisions.
• Ability to influence and mobilize stakeholders without direct authority.
• Comfortable navigating ambiguity and managing non-standard situations.
• Strong organizational skills, rigor, and analytical mindset.
• Knowledge of Salesforce and P21 (asset) or ability to learn quickly.
• Bilingual (advanced English required for Western Canada interactions).

Why Manulift?

• Salary commensurate with your talent.
• Daytime schedule from Monday to Friday.
• Telemedicine service from day one (Telus Health).
• Group insurance paid at 75% by Manulift.
• Group RRSPs and DPSPs.
• Participation in team activities, recognition evenings and family days.
• Amount allocated for physical activity.
• Collaborative leadership.
• Possibility of advance in-house.
• Generous referral bonus of up to $ 5000 depending on the position.