Job Description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Rental Administration Clerk – 4-months contract

Department: Direct Billed Operations

Location: Markham

File Number: 3721

Rate of Pay: $26.49 - Range 2 as per Collective Agreement

Hours of Work: Monday to Friday 8:00 a.m. – 4:00 p.m.

The primary responsibility of this role is the day-to-day completion of all asset retirement related to rental water heaters.

Responsibilities

• Ensure the processing of Water Heater removal and buyout requests for customers are entered accurately and in a timely fashion
• Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required.
• Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing as required
• Reconcile district allowance report and deal with any discrepancies in a timely manner
• Assist with all internal and external Rental related enquiries received by telephone, in person, or by any other means as required
• Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customer’s accounts on demand
• Provide support to call centre and various other groups to help resolve rental related issues on demand
• Place outbound calls to customers in an effort to understand and resolve billing related issues as required
• Assist with filing of documents and other ad hoc clerical duties
• Act as a courteous and friendly central point of contact for both internal and external customers.
• Achieve defined productivity and performance measures on a consistent basis
• Undertake special projects and assignments as assigned
• Ability to provide reporting and data analysis as requested by management
• Other duties as assigned by management

Qualifications

• Experience with GERS, Clarify, and Excel
• Must be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.
• Ability to work independently with minimal supervision.
• Able to prioritize workload independently with proven organizational skills.
• Proven communication skills to effectively interface with all internal and external contracts by telephone, letter or in person.
• Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
• Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
• Ability to maintain focus and work in a fast-paced, pressure filled team environment
• Grade 12 completion
• Post Secondary education is preferred
• Ability to work independently with minimal supervision.

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.