Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in software sales, software customer success management or software account management.
• Experience in promoting business intelligence software or data visualization software.
• Ability to communicate in English fluently to support client relationship management in this region.

Preferred qualifications:

• Experience with a variety of customer and commercial management tools and technologies.
• Ability to acquire a thorough knowledge of Looker's products and the value they provide to customers.
• Motivated, goal oriented mindset and ability to work independently.
• Strong verbal and written communication skills working with external clients.
• Demonstrated discovery, negotiation and closing skills.

About the job

As a Renewals Manager, you are accountable for retaining customers and growing business through the annual renewal process. You’ll leverage data to understand the customer portfolio, ensure that customers have an exceptional renewal experience, and ultimately be held accountable to Looker retaining metrics. This is an exceptionally important role for our growing customer base and you will be a key contributor to the success of Looker and its financial metrics.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage a portfolio of annual customer renewals, ensuring on-time customer retaining and high year-over-year renewal rates.
• Own, drive, and lead the renewals process in collaboration with the account team (Sales and Customer Success) to preserve and improve customer agreements and relationships.
• Manage outbound communication to customers and lead renewal negotiations. Prepare proposals, including renewal rate calculations and agreement preparation. Verify agreements, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy.
• Strategize with the Account Executive on different renewal scenarios and upsell strategies, and proactively identify and help drive upsell opportunities. Maintain and report an accurate forecast of renewals.
• Leverage a deep understanding of the product roadmap and AI developments to align customer renewals with future technology value.