Udemy

Renewals Manager, EMEA

Udemy  •  United Arab Emirates (Onsite)  •  2 hours ago
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Job Description

About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

About this role:

We’re looking for a Renewals Manager to help us grow our revenue base and maintain best-in-class retention across EMEA. You’ll own a portfolio of 150+ enterprise renewals and act as the main contact for your customers, bringing a customer success mindset to every conversation.

Working closely with Customer Success and Account Executives, you’ll own the renewal process end to end, from strategy and planning through negotiation and contract execution. Your goal is on-time renewals and strong dollar-over-dollar renewal rates, and you’ll use each renewal as a chance to identify and drive upsells.

About your skills:

Account Management

Managing a portfolio of 150+ enterprise renewals while coordinating with Customer Success, Account Executives, Finance and Legal to meet customer needs.

Customer Retention

Building lasting customer relationships and spotting at-risk accounts early, so that every renewal drives repeat business and loyalty.

Account Strategy

Planning renewal scenarios with Customer Success Managers and Account Executives to maximise retention, multi-year commitments and growth.

What you’ll be doing:

  • Own the end-to-end renewal process for a portfolio of 150+ enterprise customers, from early planning through contract execution
  • Build renewal strategies with the Customer Success Manager and Account Executive for each client, engaging customers early to drive on-time renewal and growth
  • Close multi-year subscription renewals and identify upsell opportunities alongside Customer Success and Account Executives
  • Negotiate terms directly with customers’ procurement, legal and finance teams, and spot at-risk accounts early to retain them
  • Prepare proposals, renewal rate calculations and contracts, working with Finance and Legal to make sure everything is accurate and in line with company policy
  • Maintain a 4-month rolling forecast in Salesforce and report to senior management on goal attainment, with recommended course corrections

Qualifications:

  • 3-4 years of B2B SaaS renewals experience working with enterprise customers
  • Proven track record managing a large book of business, closing renewals, driving growth with Sales colleagues, and spotting at-risk accounts early to prevent churn
  • Demonstrated ability to negotiate complex deals and work through contract and budget processes while maintaining strong client relationships
  • Excellent time management and attention to detail, with the ability to prioritise multiple competing deadlines
  • Experience with Salesforce (Gainsight is a plus)
  • Experience working across teams in fast-paced environments and helping build scalable processes

Compensation

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

This role is only available for hire in the UAE.

Posting Date

Posting Date: October 22, 2026

Application Window: October 22 - November 5, 2026

We anticipate the application window will be open until November 5 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

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For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice.

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.

Udemy

About Udemy

Udemy was founded in 2010 with a mission to improve lives through learning by democratizing access to skills development. Today, we've grown into one of the world's largest AI Powered Skills Acceleration Platform, with nearly 85 million learners worldwide and over 1.1 billion course enrollments.

Our global skills ecosystem connects learners with 85,000 expert instructors across more than 250,000 courses in 77 languages. From programming and data science to business strategy and creative skills, we offer hands-on learning experiences designed for immediate real-world application.

Udemy serves both individual learners advancing their careers and organizations building future-ready teams. Our AI-enhanced platform personalizes learning journeys, helping professionals master in-demand skills in today's rapidly evolving, skills-first economy. With over 17,000 business customers and growing demand for AI literacy across industries, we're transforming how the world learns and works.

Whether you're an individual looking to upskill, an instructor ready to share expertise with millions, or an enterprise building workforce agility, Udemy is where skills happen.

Industry
Education & Training
Company Size
5,001-10,000 employees
Headquarters
San Francisco, CA
Year Founded
2010
Website
udemy.com
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