Job Description

Accountabilities:

• Manage a portfolio of customer renewals, ensuring timely execution of renewal processes, contract completion, and revenue retention objectives.
• Partner directly with customers through virtual meetings, email, phone, and other communication channels to guide them throughout the renewal cycle.
• Collaborate with Customer Success, Sales, and other go-to-market teams to deliver a smooth renewal experience, particularly for opportunities involving expansions or additional solutions.
• Lead renewal negotiations, resolving commercial challenges and aligning customer needs with business objectives.
• Support customer transitions from legacy offerings to newer solutions by analyzing customer environments and developing strategic conversion approaches.
• Respond to customer and internal stakeholder questions related to contracts, renewal processes, pricing, and commercial topics.
• Review and interpret contract terms, partnering with finance, legal, and deal support teams to ensure accurate agreements and policy compliance.
• Prepare and process standard and complex renewal quotes, automated renewal notifications, and customer orders using CRM systems.
• Maintain accurate renewal forecasts and provide visibility into upcoming opportunities through reliable pipeline management.
• Organize and maintain contractual documentation while ensuring records remain accurate and accessible.
• Research and resolve renewal-related challenges by collaborating with internal teams and identifying effective solutions.

Requirements

• 8+ years of experience in SaaS renewals, account management, customer success, sales, or related commercial roles, preferably within enterprise software or technology organizations.
• Proven experience managing customer portfolios, renewal cycles, negotiations, and commercial agreements.
• Strong customer-first mindset with the ability to build trusted relationships and deliver value-driven outcomes.
• Excellent understanding of SaaS commercial processes, including pricing, deal structures, contracting, and revenue-related considerations.
• Strong negotiation skills with the ability to influence stakeholders and resolve complex business challenges.
• Solid understanding of legal and contractual principles related to software agreements.
• Ability to quickly understand complex products, customer needs, and business objectives to create effective renewal strategies.
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple renewal activities simultaneously.
• Excellent verbal and written communication skills with confidence engaging customers and internal stakeholders.
• Experience working with CRM platforms such as Salesforce and proficiency with business applications including Excel and Word.
• Ability to work independently in a remote, globally distributed environment while collaborating across different time zones.
• Bachelor's degree in business, finance, technology, or a related field is preferred.

Benefits

• Competitive compensation package aligned with experience and market standards.
• Opportunity to work with enterprise customers and contribute to the growth of a leading SaaS environment.
• Remote work flexibility with the opportunity to collaborate with global teams.
• Exposure to strategic commercial initiatives, customer success programs, and revenue operations.
• Collaborative workplace culture focused on innovation, inclusion, and professional growth.
• Opportunities to develop expertise in SaaS strategy, renewals management, and enterprise customer engagement.
• Supportive environment that values diverse perspectives, ownership, and continuous improvement.
• Opportunity to make a measurable impact on customer retention and business growth.