Job Description

About Us

Location - Sydney/Melbourne

Function - Customer

Department - Renewals

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach outWe are seeking a detail-oriented Renewals Manager to support the effective management of customer contracts within a subscription-based environment. This role is responsible for reviewing contract terms, managing renewal timelines, and ensuring customers receive clear and accurate information about their agreements.

Responsibilities

• Review and interpret customer contracts to identify renewal dates, terms, conditions, and termination clauses
• Maintain accurate and up-to-date records of all contracts and renewal activity within CRM or contract management systems
• Proactively contact customers ahead of renewal dates, outlining available options and next steps
• Respond to customer queries regarding contract terms, renewals, and termination processes in a timely and accurate manner
• Identify discrepancies or potential issues within contracts and escalate where appropriate
• Work closely with internal teams, including Legal and Finance, to ensure compliance with policies and regulations
• Contribute to the continuous improvement of contract management and renewal processes
• Maintain clear records of all customer interactions related to renewals.

Skills and Experience

• Experience in a renewals, complaints, or contract-focused role, ideally within a SaaS or subscription-based business
• Strong attention to detail, particularly in reviewing and interpreting contractual information
• Effective written and verbal communication skills, with the ability to convey complex information clearly
• Strong organisational and time management skills, with the ability to manage multiple priorities
• Proficiency in CRM systems and contract management tools.Analytical mindset with the ability to identify and resolve issues efficiently
• Customer-focused approach, with a commitment to delivering a high standard of service

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.