Job Description

Clarivate is a global leader committed to innovation and collaboration, offering an environment where you can thrive both professionally and personally. We prioritize excellent work-life balance through a flexible hybrid work model, empowering you to work effectively while maintaining harmony in your life.

We are looking for Renewals Account Manager, to join our Intellectual Property (IP) team in Penang. In this highly visible role, you will be at the centre of the client experience, serving as a key point of contact throughout the renewal lifecycle owning renewals, strengthening long-term relationships, identifying opportunities for incremental growth, and serving as a trusted voice of the customer across our organization and our Intellectual Property segment. If you’re energized by relationship-building, strategic problem-solving, and contributing to a mission-driven organization, we’d love to connect with you. We would love to speak with you if you have skills in Renewals Account Management experience.

About You – experience, education, skills, and accomplishments

• Bachelor’s Degree or equivalent
• 5+ years’ related experience in sales or customer service

It would be great if you are . . .

• Salesforce experience, or proficiency with comparable CRM platforms
• Renewals Account Manager experience
• Consultative selling and strategic account management skills
• Prior background in or knowledge of intellectual property

What will you be doing in this role?

• Engage with customers to identify renewal opportunities, address their specific needs, and provide advanced support.
• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales.
• Maintain and strengthen relationships with key customers through strategic communication and exceptional service to ensure satisfaction and loyalty.
• Provide renewal sales planning and contribute to the development and execution of comprehensive sales strategies.
• Create, update, and analyze detailed reports on subscription activities, contract status, and renewal performance metrics.
• Continuously enhance knowledge about product offerings and market trends to improve renewal sales effectiveness.
• Drive the achievement of sales and renewal targets.
• Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership.
• Utilize and optimize all sales tools and technologies to enhance sales processes and outcomes.

About the Team

Our team is part of the sales team across Australia, New Zealand and South-East Asia region, reporting to Senior Director of Sales for the region

Hours of Work

This is a full-time position, primarily working core business hours in your time zone.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.