About the Role

As NinjaOne continues its remarkable growth journey, we are seeking a Renewal & Collections Specialist to joinour Global Customer Retention team, supporting the North America region. This role sits between Finance andCustomer Success, owning an assigned portfolio of accounts across the collections and renewals lifecycle. Youwill proactively manage past-due balances, protect subscription revenue at renewal, and partner with cross-functional teams to resolve billing issues and reduce churn risk.

Location: Hybrid remote in Tampa, FL or Austin, TX. In the office 3 days per week.

What You'll Be Doing

Portfolio & Collections Management:

• Own and manage an assigned portfolio of past-due accounts, proactively driving outreach and paymentrecovery to reduce aging balances.

• Maintainaccurate account records and activity logs in Salesforce, ensuring clear visibility into portfoliostatus and progress.

• Partner with Finance to resolve billing disputes and invoice discrepancies quickly and accurately.

Renewals & Retention:

• Manage renewal outcomes for accounts in your portfolio, identifying at-risk contracts early and buildingplans to protect revenue.

• Lead customer conversations that address payment or contract concerns, balancing collections urgency witha strong customer experience.

• Analyze account and usage trends to flag churn risk and escalate strategic accounts appropriately.

Cross-Functional Partnership:

• Collaborate closely with Customer Success, Sales, and Finance to align on account strategy and escalationpaths.

• Act as a connective layer between Finance and Customer Success so past-due and at-risk accounts arehandled consistently and transparently.

• Support review of cancellation and non-payment requests, ensuring accounts are evaluated before finalresolution.

Operational Excellence:

• Track and report portfolio performance against team KPIs, including recovery rate, time to contact, andrenewal save rate.

• Maintain disciplined, SLA-driven cadences for outreach and escalation across your portfolio.

• Identify opportunities to improve the efficiency and consistency of the collections and renewals motion.

• Other duties as needed.

About You

• 1-3 years of experience in collections, accounts receivable, renewals, or customer success, ideally in a B2BSaaS environment.

• Comfortable owning a full account portfolio with minimal day-to-day oversight.

• Strong consultative communication skills, with the ability to navigate difficult payment conversations while preserving the customer relationship

• Analytical mindset, able to identify risk and prioritize accordingly.

• High level of organization and the ability to manage competing priorities against SLA-driven targets.

• Experience with Salesforce preferred.

• You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility,Innovation, and are committed to reinforcing and growing this mindset on your team