Job Description

We are looking for a strategic and customer-focused Renewal Account Manager to drive retention and revenue growth across our existing customer base in Japan. In this role, you’ll manage end-to-end renewals, identify expansion opportunities, and ensure a smooth, positive customer experience throughout the renewal cycle.

About the Team
As part of the Japan sales organisation, the Renewals team plays a critical role in maintaining and growing customer revenue by partnering closely across the business to deliver timely, accurate, and value-driven renewal experiences.

About the Role
As a Renewal Account Manager, your primary responsibility will be to retain and expand revenue within your assigned accounts. Specifically, your focus will be to:

• Oversee the full renewal process for customers purchasing directly or through channel partners

• Collaborate with sales, customer success, support, and channel teams to ensure a seamless customer experience

• Develop and implement strategies to maximize retention and minimize churn

• Negotiate renewal terms, pricing, and contract structures

• Identify and qualify upsell and cross-sell opportunities

• Analyze customer data to surface trends and potential risk areas

• Maintain accurate forecasts and customer information in SFDC and Clari

• Report on renewal performance and key metrics to senior leadership

• Deliver renewal presentations and communicate value to customers

• Ensure all renewal activities comply with internal policies and procedures

The skills and qualities you’ll bring include:

• 3+ years’ experience in SaaS renewals with a track record of exceeding targets

• Cybersecurity industry knowledge (preferred)

• Foundational understanding of the SaaS sales cycle, including the role and importance of renewals in driving customer retention and revenue growth.

• Experience using CRM systems such as Salesforce (SFDC) to manage customer information and pipeline

• Comfort maintaining forecasts and updating opportunities in tools such as Clari

• Experience supporting or participating in pricing and contract discussions

• Demonstrated ability to take full ownership of multiple accounts, managing priorities effectively to deliver results within deadlines.

• Ability to review customer data and identify potential renewal risks or growth signals

• Ability to work effectively with cross-functional teams including Sales and Customer Success

• Proactive mindset with the ability to take initiative and solve problems

• Ability to learn and confidently explain technical concepts at a high level

• Strong written and verbal communication skills with a professional customer-facing approach

• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

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About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.