Job Description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Responsibilities include:

• Day to Day Field Management – Be the first point of contact for field teams in your region/area.

• Complaints Escalations – Review complaints and present to client the resolutions and actions involved to settle.

• Parts Referrals - Review and Action various referrals from different sources and instruct on surveys required.

• Technical Advice – Find solutions to field related issues and be responsible for the resolution to keep the installation online and quality and standards kept high.

• Quoting of Works – Use calculators and/or SOR to establish a cost in line with departmental margins and expectations.

• Tracking Repair Status – Keep visibility of various jobs and statuses, actions for any jobs stuck in a certain status for longer than SLA.

• Pipeline visibility Servicing – Be conscious of upcoming & future and establish capacity in order to be ready to deliver.

• Review Further Works – Review installation job notes and action notes from installers, or question why this was not completed during installation.

• Review Q/A Reporting – Review the surveyors reports for post completion, note any trends where quality or standards not met.

• Department Financial Reporting – Report on number of completed installations per client and total weekly figures.

• Client Communications – Update clients on job statuses and quotations, bookings, potential challenges to install.

• Review Departmental Performance – Report to line manager points of improvement or repeated issues.

• Line Management – Be the line management for field and admin staff. Ensure performance expectations are being met to keep in line with SLA’s.

The successful candidate will have

• Valid ACS & other relevant gas qualifications

• Full UK Driving Licence (less than 6 points)

• Experience within Social Housing desirable, but not essential

• Experience delivering high levels of customer service

• The ability to work with a diverse customer base

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks