Job Description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Lead the delivery of high‑quality renewable energy projects as our Renewables Installation Supervisor. You’ll oversee field teams, ensure safe and efficient installation and maintenance of solar and other low‑carbon technologies, and drive operational excellence across our growing portfolio. This role blends hands‑on technical leadership with planning, problem‑solving, and mentoring. Perfect for someone ready to shape the future of sustainable energy.

Key Responsibilities:

• Day to day field management, be the first point of contact for field teams in your region/area.

• Complaints escalations, review complaints and present to client the resolutions and actions involved to settle

• Installation referrals, review and action various referrals from different sources and instruct on surveys required.

• Technical advisor, finding solutions to field related issues and be responsible for the resolution to keep the installation online and quality and standards kept high

• Quote installations using calculators and/or SOR to establish a cost in line with departmental margins and expectations

• Responsible for arranging the delivery of materials to site, once you have authorisation and knowledge for the installation date

• Tracking installation status ensuring visibility of various jobs and statuses, actions for any jobs stuck in a certain status for longer than SLA

• Pipeline visibility, be conscious of works/projects coming in future and establish capacity in order to be ready to deliver

• Review installation job notes and action notes from installers, or question why this was not completed during installation

• Review the surveyors reports for post completion, note any trends where quality or standards not met

• Department financial reporting on number of completed installations per client and total weekly figures

• Update clients on job statuses and quotations, bookings, potential challenges to install

• Installation authorisation, act as decision maker on ich installations are to be booked when based off of priority, SLA or installer availability

• Review departmental performance, reporting to line manager points of improvement or repeated issues

• Lead and line manage effectively for field and admin staff. Ensure performance expectations are being met to keep in line with SLA’s

Skills & Experience

• Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential) 

• Must have Part L to be considered for this role

• Proficient with Microsoft Office packages (Outlook, Word, Excel)

• Practical experience managing teams (essential)

• Valid UK driving licence (essential) 

• Experience within social housing desirable

• Technical understanding of renewable systems and an understanding of technical aspects of energy and environmental efficiency

• Experience designing and specifying domestic and commercial energy efficiency solutions

• Previous practical experience in gas maintenance across both domestic and commercial environments 

• Solid understanding of gas safety regulations and industry standards  

• Strong problem-solving skills and the ability to work independently 

• A professional and friendly attitude with the ability to forge strong relationships with both clients and tenants 

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• £40,000-£45,000 per annum depending on experience

• Company vehicle and fuel card supplied

• Uniform, PPE & mobile device supplied

• Contributory pension scheme

• Life assurance

• 20 days + Bank holidays (service based increasing holiday scheme)

• Enhanced maternity, paternity, adoption leave and other family friendly policies

• Sureserve Benefits Hub, accessing over 1000 retail discounts

• Virtual GP service, available for employees and immediate family

• Employee Assistance Programme (EAP)

• Bike2Work Scheme

• Employee engagement events and “Employee Voice” programmes

• Strong opportunities for career growth and development

• “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact scnw.careers@sureserve.co.uk.

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.