A leading U.S. telecommunications company providing high-speed fiber internet to businesses across New York is looking for experienced Remote Tier 2 Technical Support Reps to join the team.
We're looking for tech-savvy professionals who enjoy troubleshooting technical issues, following established procedures, and delivering excellent customer support through phone and email. In this role, you'll monitor automated alerts, escalate service outages promptly, and help customers during service disruptions.
If you're calm under pressure, have strong call control skills, and enjoy solving technical problems independently, we'd love to hear from you.
Hours of Operation:
Monday – Friday: 12:00 AM – 6:00 AM and 3:30 PM – 12:00 AM (PST)
Priority coverage needed: 4:00 AM – 6:00 AM (PST)
Saturday and Sunday: 24-hour availability required
The biggest need would be weekends and then early morning 4-6 am M-F (after being active for 2 weeks on the project).
Commitment:
15 hours weekly,
90 Days
Orientation:
July 16, 2026
ModSquad delivers high-quality outsourced CX services at the lowest cost with unmatched speed and agility. We help companies seize opportunities, drive ROI, and mitigate risk across all international markets. We’re the team behind brands you know and love.
How do we do it? By tailoring our solutions precisely to your data and goals. You get a curated team of experts combined with the optimal toolset and AI deployed with our hourly on-demand workforce model.
No waste. No surprises. Just results.
We call it SourceUp: outsourcing done right.
