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Location: Remote from Latin America
Position Type: Full-time
Salary $1,600 USD/month (Note: Our Client will reimburse international exchange/withdrawal fees incurred through the Rippling platform up to $20 per pay)
Our Client
Our Client is a prestigious, California-based higher education institution dedicated to graduate-level learning. Operating with a dedicated, fully remote team of 60–70 professionals, they foster an environment centered around academic excellence, student success, and systemic compliance. They utilize modern technology stacks to support an international student base and provide a highly supportive, collaborative workspace where team members have a proven track record of internal growth and upward mobility.
The Role
Our Client is seeking a polished, high-judgment Student Support Specialist to guide graduate-level students through their academic journeys. This is not a basic data-entry or ticketing role; it requires a specialist capable of handling complex, high-stakes student success cases with deep empathy and structural precision. The successful candidate will manage ongoing workflows, review institutional compliance adherence, and act as a critical advisory touchpoint across video, phone, and email channels.
Student Engagement & Case Management
Conducts high-touch video, phone, and email engagement to support graduate students through their academic lifecycle.
Manages complex and high-stakes customer service cases, ensuring student concerns are resolved thoroughly.
Reviews and monitors student adherence regarding institutional eligibility and continuation requirements.
Liaises professionally with third-party administrators and university business units to keep student workflows moving smoothly.
Research & Documentation
Performs detailed internal research and drafts clear, informative advisory content for students.
Mainlines meticulous documentation across core university sectors including fieldwork placement, academic success initiatives, student records, compliance, and financial aid parameters.
Systematically tracks student milestones and case history within the university's CRM architecture.
Experience: Strong, proven track record handling complex, high-stakes customer service or account management cases.
Language: Fluent written and verbal English communication skills; must be comfortable conducting video calls and drafting professional institutional correspondence.
Tech Stack: Prior exposure to or familiarity with Salesforce or equivalent advanced CRM and case management systems.
Attributes: High organizational capability, strong research skills, and a natural instinct for problem-solving under minimal supervision.
Setup: Candidate-owned computer equipment capable of seamlessly running video consultations and cloud platforms.
A completed university Bachelor's or Associate's degree is highly preferred.
Previous professional experience working within higher education, student services, or a remote academic support environment.
Paid Time Off: 8 paid days off (64 hours) per year, prorated during the first year (accessible via Rippling after an initial 90-day service period).
Institutional Breaks: The university closes for scheduled breaks in the Fall (Thanksgiving Week) and Winter (Christmas and New Year's weeks), offering predictable seasonal pauses.
Observed Holidays: 8 recognized university holidays.
Payroll Infrastructure: Stable monthly USD compensation disbursed via the Rippling payroll platform.
Onboarding Support: A comprehensive, structured four-week training period to ensure thorough system and compliance fluency.
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
