HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Location: Remote from Latin America
Position Type: Full-time
Salary $2,500 – $3,000 USD/month
Our Client
Our Client is a fast-growing, fully remote e-commerce firm that owns multiple Direct-to-Consumer (DTC) brands across the US and European markets. They operate as a lean, high-velocity team that heavily integrates AI across every department to achieve maximum results with minimal resources. Our Client values direct communication, technical fluency, and a relentless commitment to operational excellence.
Our Client is seeking a Senior Operations Manager to lead daily operations across Customer Support, Supply Chain, Accounting, and Product. This is not a "hands-off" management role; it is a position for a technical operator who is analytical, AI-driven, and relentless in removing roadblocks. The successful candidate will own the company-wide KPI sheet and be accountable for every operational touchpoint that impacts the customer. Success in this role is measured by problem-solving speed, the effective application of AI, and the ability to push every department forward without drift.
Advanced Problem Solving & AI Integration
Anticipates and resolves complex operational blocks at the root before they impact the team.
Resolves escalated customer support issues, settles supplier disputes, and diagnoses broken automations independently.
Integrates AI into the daily workflow for drafting SOPs, analyzing data, and building automated dashboards.
Stays at the forefront of AI tools and trends, implementing those that provide a competitive advantage.
Process & Project Management
Audits and rebuilds outdated processes and SOPs to accelerate team output.
Ensures every project has an owner and a strict deadline, enforcing accountability across all departments.
Leads and coaches team leads in Customer Support, Supply Chain, Accounting, and Product.
Manages remote team members with clear, structured instructions and no-drift deadlines.
KPI Ownership & Data Analysis
Owns the company-wide KPI sheet, ensuring every department’s data is current and actionable.
Monitors performance metrics (such as median response times in CS) and executes corrective actions immediately when numbers slip.
Identifies the root cause of KPI drops and adjusts processes or goals with data-backed reasoning.
Supply Chain & Personnel Management
Negotiates firmly with suppliers to close quotations in the company's favor.
Handles hiring, coaching, and offboarding with clarity and confidence.
Conducts weekly 1:1s to review progress and remove blockers for team leads.
Experience: 5+ years in operations, with at least 3 years specifically in E-commerce
AI Proficiency: Heavy, hands-on experience using AI tools in daily operations (e.g., ChatGPT, Claude, automation tools).
Leadership: Direct experience managing a Customer Support team and managing remote staff.
Negotiation: Strong skills in pushing back on pricing and managing supplier relationships.
Technical/Data Skills: Data fluent (spreadsheets, KPI dashboards) and technical enough to brief developers and adopt new software quickly.
Communication: Excellent written and spoken English; comfortable with direct, head-on communication and tough conversations.
Setup: Reliable high-speed internet and a stable computer (candidate-owned).
Experience with Shopify or major e-commerce platforms.
Project management expertise within tools like ClickUp
Experience building or owning automated company-wide KPI dashboards.
Competitive Compensation: Stable USD salary paid via bank transfer, Wise, or Payoneer.
Paid Time Off: 18 PTO days plus 5 paid sick days per year.
Holiday Pay: 84 hours of holiday leave (unused hours convertible to cash at a 200% rate).
Health Insurance: Coverage provided after 6 months of tenure.
Bonuses: Year-end bonus (13th Month or Christmas Bonus) after 3 months.
Growth: Annual pay increases and clear paths for internal promotion.
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
