Support Tech

Remote Sales & Ops Job Description

Support Tech  •  Remote  •  1 day ago
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Job Description

This is a remote position. Position: Inside Sales & Business Development Representative Location: [Remote] Job Type: Full-Time About the Role We are seeking a highly organized and driven hybrid sales professional to manage our full sales lifecycle. This role bridges the gap between proactive prospecting (BDR) and pipeline management (Sales Ops). You will be responsible for hunting new business, managing the deal cycle, generating quotes, and ensuring our CRM and internal systems are flawlessly updated. Core Responsibilities Business Development (New Client Acquisition): Prospect, identify, and qualify new leads through outbound cold calling, email campaigns, and social selling. Full-Cycle Deal Management: Guide qualified prospects through the entire sales pipeline from initial discovery call to negotiation and final close. Sales Operations & Quoting: Generate accurate, timely quotes and proposals for prospects and existing clients. Pipeline Hygiene: Maintain meticulous records of all sales activities, deal stages, and communications. System Administration: Act as the daily driver of our tech stack, ensuring all account data, contacts, and deal statuses are current. Requirements Required Skills & Technology Experience Zoho Proficiency: Hands-on experience navigating Zoho (or a similar major CRM), specifically building quotes, updating deal stages, and managing lead databases. Google Workspace: Strong familiarity with Google Drive, Docs, Sheets, and Meet for daily operations, client presentations, and internal collaboration. Sales Acumen: Proven track record of managing end-to-end deal cycles, not just setting appointments. Operational Detail: High attention to detail with the ability to manage complex pricing, quotes, and contract terms without errors. Candidate Profile & Evaluation Matrix Because this role blends "hunting" (BDR) with "farming/organizing" (Sales Ops), standard sales reps may struggle with the paperwork, while ops specialists may struggle to cold call. Look for candidates with backgrounds in Account Management, Full-Cycle Inside Sales, or SMB Account Executive roles. Skill Area Core Requirement Outbound Prospecting Comfortable finding and engaging net-new clients. Sales Operations Flawless quote generation and pipeline hygiene. Deal Management Ability to advance deals through specific stages. Tech Stack Familiarity with Zoho and Google Workspace. Benefits Structuring the Compensation To keep a hybrid rep motivated across all their duties, consider a multi-tiered compensation plan: Competitive Base Salary: Compensates for the heavy administrative and Sales Ops work (quotes, CRM updates) which traditional commission-only reps hate doing. Commission on Closed Won Deals: Traditional percentage of the revenue or gross margin on deals they manage and close. BDR Bonuses: Flat bonuses for hitting meeting-booked quotas or activating net-new logos. You can post this immediately on platforms like LinkedIn, Indeed, and specialized boards like RepVue or Sales Hacker to attract tech-savvy sales talent.

Support Tech

About Support Tech

At our core, we are problem solvers and innovators, constantly striving to push boundaries and exceed expectations. Our passion for excellence drives us to continuously improve and evolve our offerings, ensuring that our clients always have access to the latest technology and deployment / installation best practices. We are seasoned with multi site technology deployments and can handle any size deployment through our own back end project management software and our trusted partners across the globe. Inquire today about your project.

Industry
IT & Software
Company Size
1-10 employees
Headquarters
Raleigh, North Carolina
Year Founded
2020
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