Job Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Sales Development Representative (100% Work From Home)

Location: Remote from Latin America

Position Type: Full Time

Salary: $1,250 – $1,600 USD monthly total target compensation ($8.00 USD/hour base + uncapped bi-weekly commissions)

Schedule: Tuesday through Saturday, 8:00 AM – 5:00 PM US Eastern Time

Position Overview:

Our Client is a rapidly expanding franchise operator of Scenthound—a premier routine dog hygiene and wellness care concept—located in Richmond, Virginia. Dedicated to making routine canine care accessible and convenient across the United States, they combine dedicated membership models with high-touch customer care. Driven by rapid location growth, they are building out their remote sales team to drive membership acquisition, trial appointment bookings, and schedule optimization.

The Role

Our Client is seeking a high-energy, resilient Sales Development Representative (SDR) to serve as the primary remote sales and scheduling contact for both prospective and existing pet owners. Operating as the first point of contact, this professional will execute high-volume inbound and outbound sales calls, handle customer inquiries, convert leads into trial appointments, and sell recurring wellness memberships. Working Tuesday through Saturday during US Eastern business hours, this role requires a candidate with exceptional C2/native English fluency, strong phone presentation, and a drive to earn uncapped bi-weekly performance commissions.

Key Responsibilities

Inbound/Outbound Sales & Appointment Scheduling

• Manages high-volume daily inbound and outbound phone calls to prospective and existing pet owners across the local market.
• Engages leads using structured value propositions to pitch hygiene services, schedule trial appointments, and close monthly wellness memberships.
• Consults with existing members to schedule recurring grooming visits and optimize daily center appointment capacity.
• Delivers a professional, high-touch, and flawless customer service experience across every phone and digital interaction.

Pipeline Management & Performance Execution

• Tracks all customer touchpoints, lead statuses, scheduled trial visits, and sold memberships accurately within the CRM system.
• Meets and exceeds weekly activity targets, outbound call quotas, and membership conversion metrics.
• Embraces ongoing coaching and call reviews to continuously refine phone scripts, objection-handling techniques, and sales closings.

Qualifications, Skills, and Key Competencies

Required Qualifications

• English Proficiency: Advanced C2 / Native-level English fluency (written and spoken) with clear pronunciation and conversational speed suited for US consumers.
• Sales / SDR Experience: 1+ years of demonstrated success in sales development, telesales, high-volume call center environments, or customer acquisition.
• Phone Confidence & Energy: Comfortable managing high daily call volume, navigating customer questions with warmth, and assertively closing membership sales.
• Schedule Alignment: Full availability to work Tuesday through Saturday, 8:00 AM – 5:00 PM US Eastern Time.
• Coachability & Drive: High personal accountability, goal-oriented mindset, and eagerness to apply direct coaching feedback to boost sales conversion.
• Remote Infrastructure: Independent contractor status eligibility, a quiet dedicated home office, a personal computer, a professional headset, and a stable high-speed internet connection.

Benefits

• Competitive USD Earnings: Hourly base pay paired with uncapped, bi-weekly performance incentives directly tied to bookings and sales.
• Growth Opportunity: Foundational remote position with a high-growth US pet wellness franchise enterprise.
• Structured Schedule: Fixed Tuesday–Saturday schedule aligned with US Eastern business hours.
• 100% Remote Infrastructure: Full-time engagement executed remotely from Latin America.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!