HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Location: Remote from Latin America
Position Type: Full-time
Salary ~$1,385.60 USD/month ($8/hr base) + Variable Commission Plan
Schedule: Monday – Saturday (1 rotating day off), 8:00 AM – 5:00 PM Central Time (CT) (Includes 1-hour lunch)
Our Client is a rapidly growing US-based startup operating multiple franchises within the Scenthound network, focusing on routine dog hygiene and wellness. With an aggressive expansion plan to add new locations every six months, they are building a world-class remote Business Development Center (BDC). This center acts as the operational heart of the business, managing membership sales and scheduling for all clinics to ensure a seamless experience for pet parents and maximum efficiency for their locations.
The Role
Our Client is seeking a process-driven Sales Development Representative (SDR) to serve as the first point of contact for new customers. This role is built for a high-energy professional who thrives in a structured, fast-paced environment and excels at converting prospects into members. As the voice of the brand, the successful candidate will handle high-volume inbound and outbound communication, educate pet owners on wellness memberships, and manage complex scheduling with extreme precision to drive revenue and clinic growth.
Key Responsibilities
Sales & Membership Conversion
Manages high-volume inbound and outbound calls using GoHighLevel to set trial appointments.
Converts prospects into active members by effectively communicating the value of routine dog wellness care.
Confidently educates customers and upcells memberships based on specific pet needs.
Achieves performance targets related to scheduled appointments, trial attendance, and memberships won.
Scheduling & Calendar Precision
Handles accurate appointment booking for new and existing customers to prevent revenue loss.
Manages multiple location calendars simultaneously, ensuring peak clinic efficiency.
Strictly follows all Standard Operating Procedures (SOPs) to minimize data-entry errors and maintain low call-handling times.
Customer Experience & Professionalism
Acts as a welcoming and professional brand ambassador in every interaction.
Handles sensitive customer situations (such as service cancellations or deceased pets) with extreme empathy and composure.
Maintains a positive, resilient tone while navigating a high-activity environment.
Qualifications, Skills, and Key Competencies
Experience: 1–2+ years of proven success in an SDR, inside sales, or high-volume call center environment.
Language: Near-native English (C1/C2) with excellent conversational fluency and professional writing skills.
Technical Skills: Comfortable navigating CRM platforms (experience with GoHighLevel is a significant advantage) and scheduling software.
Setup: Must have a reliable computer, stable internet, and a professional noise-canceling headset.
Soft Skills: High attention to detail, process-driven personality, and the ability to follow multi-step instructions without cutting corners.
Coachability: Takes constructive feedback positively and implements corrections immediately.
Benefits
Commission Structure: Variable pay based on the volume of appointments scheduled, trial visits attended, and total memberships won.
Growth Potential: Opportunity for long-term career advancement within a rapidly expanding US startup.
Stable Schedule: Consistent full-time hours with a structured rotation.
Modern Workflow: Utilize top-tier sales automation and CRM tools to manage your pipeline.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
