Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development

Are you passionate about water safety and making a difference in your community? Do you have experience teaching swim lessons and enjoy guiding families through meaningful decisions? If so, British Swim School Halton wants you on our team as a Call Center Sales & Service Representative!

We’re looking for friendly, confident, and swim-savvy professionals to support our mission by combining customer service with strong program knowledge. You’ll play a key role in helping families choose the right swim programs and ensuring every child gets the opportunity to become water-safe.

💼 What You’ll Be Doing:

• Manage incoming and outgoing calls, emails, and online chats
  
  
• Assist families with program selection and enrollment
  
  
• Provide helpful, accurate, and friendly support
  
  
• Maintain and update customer records in our system
  
  
• Process registrations, forms, and follow-ups on leads
  
  
• Identify and escalate priority issues as needed
  
  
• Promote current offers and track daily call activity
  
  
• Deliver a consistently positive customer experience
  
  

✅ Mandatory Requirement:

Applicants must have prior experience teaching swim lessons and be comfortable discussing swim programs and water safety with families.


🏅 Asset:

• Bronze Medallion, Bronze Cross, or equivalent certification
  These credentials demonstrate your understanding of water safety and are a valuable asset for this role.
  
  

🧠 What You Bring:

• Previous sales and customer service experience
  
  
• Excellent communication and listening skills
  
  
• Confidence using phone systems, scheduling platforms, and CRMs
  
  
• Enthusiastic attitude and strong problem-solving abilities
  
  
• Ability to work independently in a remote setting
  
  
• Bilingual abilities are a plus
  
  
• Completion of JackRabbit (POS & scheduling system) and Skyprep training (provided)
  
  

🛠️ Requirements:

• High school diploma or equivalent
  
  
• Quiet, dedicated workspace
  
  
• Reliable computer with camera and strong internet connection
  
  
• Willingness to complete a background check
  
  

🌟 Why Work With Us?

At British Swim School, we believe that every child should be water-safe. Join a team that values lifesaving skills, positive energy, and community impact You’ll enjoy a flexible, supportive environment and make a real difference every day — without ever having to leave your home office!
Compensation: $18.00 - $20.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.