Job Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Program Coordinator (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,750 USD/month

Schedule: Monday – Friday, 9:00 AM – 6:00 PM US Central Time / CT, including a 1-hour lunch break; occasional flexibility required for student calls outside standard hours

About the Client

Our Client is an innovative AI go-to-market agency that designs, builds, and executes end-to-end outbound acquisition programs for high-growth accounts. Leveraging custom proprietary technology—including individualized landing page generators, specialized AI operational agents, and Switchboard (an integrated CRM and task management platform)—our client unites automated lead generation, scalable outreach, and AI-driven reply handling. Dedicated exclusively to managing a premier AI automation agency accelerator program, this role operates inside a fast-paced, high-accountability environment dedicated to operational quality, rapid feedback, and student success.

Job Overview

Our Client is seeking an organized, proactive Program Coordinator to manage the day-to-day operations and student relationships for a dedicated educational and agency accelerator account. Reporting directly to company leadership, this professional will hold end-to-end operational ownership—guiding student entrepreneurs, overseeing multi-channel outbound campaigns, managing proprietary CRM data, and directly supervising an advanced Claude-based AI operational agent that builds websites, drafts communications, and prepares outreach assets.

Key Responsibilities

Account Management & Student Success

• Owns the end-to-end relationship with every student in the program, serving as the main point of contact from initial onboarding to landing their first paying clients.
• Conducts 1:1 video calls with student entrepreneurs to answer operational questions, remove blockers, and maintain program momentum.
• Monitors dedicated Slack channels daily to ensure all student inquiries receive timely, comprehensive responses by the end of each day.
• Tracks student progression, action items, and account status in Switchboard CRM, proactively escalating stalling accounts before drop-off occurs.

Outbound Campaign Management & Performance Oversight

• Oversees student outbound campaign launches, audience targeting, lead list top-ups, messaging strategies, and multi-channel execution.
• Audits campaign health across accounts to identify and resolve performance issues, including stalled sending schedules, lead list exhaustion, disconnected accounts, and weak messaging response rates.
• Coordinates technical account setups and LinkedIn connection workflows for incoming program participants.
• Tracks, compiles, and reports campaign performance metrics to highlight key trends and areas requiring operational intervention.

AI Operational Agent Management & Sales Support

• Directs and instructs a Claude-based AI operations agent to construct student websites, build campaign frameworks, and draft outreach assets.
• Reviews and approves all AI-generated deliverables prior to student delivery, serving as the ultimate human quality gate.
• Refines prompt inputs, corrects output errors, and continuously optimizes automated AI operational workflows over time.
• Coordinates sales call coverage, briefs sales representatives prior to prospective client meetings, generates custom client proposals, and manages student-to-closer handoffs.

Qualifications, Skills, and Key Competencies

Required Qualifications

• Operational & Account Management Experience: 2+ years of professional experience in account management, customer success, project coordination, or program operations.
• Fluent English Communication: Complete written and spoken English fluency to lead video calls, craft client communications, and represent the agency professionally.
• Multi-Thread Organization: Demonstrated ability to manage 30+ parallel client threads simultaneously with high accuracy and attention to detail.
• Tool & Platform Literacy: Hands-on proficiency with tools such as Slack, CRM systems (e.g., Switchboard or similar platforms), spreadsheets, and web calendars, with an ability to master new software quickly.
• Proactive Self-Management: Strong personal accountability and follow-through in a fully remote environment without requiring constant micro-supervision.
• Schedule Alignment: Full-time availability to work standard US Central business hours (Monday – Friday, 9:00 AM – 6:00 PM CT), with occasional flexibility for calls outside standard hours.
• Remote Infrastructure: Dedicated home office workspace, modern laptop/desktop computer, HD webcam, quality headset, and high-speed internet connection.

Preferred Qualifications

• Prior exposure to B2B lead generation, outbound sales strategies, or LinkedIn outreach campaigns.
• Familiarity with AI tools (e.g., ChatGPT, Claude) and a strong interest in managing AI-driven workflows.
• Background in coaching, educational support, agency services, or small business consulting.
• Professional working proficiency in Spanish or Portuguese (beneficial for supporting students targeting Latin American markets).

Benefits

• Competitive Compensation: $1,750 USD/month paid in USD.
• Generous Paid Leave: 15 days of paid time off (PTO) per year, plus applicable local national holidays.
• Cutting-Edge AI Experience: Direct, hands-on experience running AI-powered operations and managing production-level AI agents.
• Direct Leadership Exposure: High-visibility position working closely with agency executive leadership with clear growth potential.
• 100% Remote Infrastructure: Execute international AI program operations remotely from anywhere in Latin America.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!