Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first.We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Telecom Product Manager will serve as the subject matter expert for the organization’s enterprise contact-center platform. This role is responsible for executing the vision, roadmap, and optimization of the platform in collaboration with the various stakeholders across the organization to enhance the member & provider experience and drive measurable value across business functions. The Telecom Product Manager will partner cross-functionally with Operations, IT, Clinical, Member Experience, Provider Experience, Optimization teams, and other key stakeholders to understand business needs, translate them into scalable solutions, and ensure the platform is leveraged to its fullest potential. This position plays a critical role in shaping the future of our contact center capabilities and ensuring that our platform evolves in alignment with organizational goals.
Job Responsibilities:
Supervisory Responsibilities:
May oversee contractors, otherwise this is an Individual Contributor role.
Job Requirements:
Experience:
Required:
Preferred:
Education:
Required:
Preferred:
Training:
Preferred: Formal training in data quality or data management methodologies.
Specialized Skills:
Required:
Preferred:
Pay Range: $98,550.00 - $147,825.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com
Alignment Health is redefining the business of health care by shifting the focus from payments to people. We’ve created a new model for health care delivery that cuts costs and improves lives by unraveling the inefficiencies of the current system to drive patients, providers and payers toward a common goal of wellness. Harnessing best practices from Medicare Advantage, our innovative data-management technology allows us to commit to caring for seniors and those who need it most: the chronically ill and frail. Alignment Healthcare provides partners and patients with customized care and service where they need it and when they need it, including clinical coordination, risk management and technology facilitation. Alignment Healthcare offers health plan options through Alignment Health Plan, and also partners with select health plans to help deliver better benefits at lower costs. For more information, please visit www.alignmenthealthcare.com.
