Job Description

#IND123

Utilization Support Technician

Location: Fully remote

Cannot reside in the following states: CA, DE, MA, MI, NJ, NY, OR, WA, CO, IL

Pay: $22.00 per hour

Start date: November 2026

Type: Contract until April 2027, can go perm based on Performance and Attendance

Shifts: You will be assigned a shift:

M-F, 10:00 AM - 06:30 PM EST

M-F, 11:30 AM - 08:00 PM EST

Training shift: M-F, 9:00 AM to 5:00 PM EST

Job description:

• Support all lines of business via facilitating the process for utilization management requests for coverage, entering authorizations into the claims platform, and facilitating member and provider communications
• Provides support to members enrolled in specialty management programs, including coordinating any needed prior authorization with the UM team, the fulfillment of the prescription with the specialty pharmacy partner, enrollment in patient assistance programs, and billing questions.
• Coordinate with Pharmacy technicians, Pharmacists, and/or Medical Directors on UM activities
• Make outbound calls to provider offices to obtain clinical information missing from UM submitted cases
• Ensure cases are reviewed in accordance with State and/or Federal guidelines including turnaround time requirements
• Participate in the quality review and inter-rater reliability processes
• Provider call center: answer prescriber inquiries about the status UM requests
• Ensures regulatory and privacy standards are consistently met.

REQUIRED:

• 1-2 years experience in a pharmacy technician role within a PBM, pharmacy department of a health plan, or similar managed care setting.
• Or 1-2 years experience working in a mail order or specialty pharmacy
• Active Certified Pharmacy Technician (CPhT)
• Detail-oriented, critical thinker, empathetic, ability to dig deep in understanding an issue to get to true root cause and resolution, desire to improve a patient’s healthcare experience and provide concierge level service.
• Knowledge of pharmacy claims adjudication and benefit designs/terminology, call center experience, ability to multi-task and prioritize work, ability to work independently.
• High school diploma or equivalent
• Background check required