Job Description

Support veteran-focused healthcare where your pharmacy knowledge, customer service skills, and attention to detail help Veterans access medications and pharmacy support services from a remote role.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

You'll use your pharmacy technician expertise to support Veterans by assisting with prescription requests, medication-related inquiries, and pharmacy support services from a remote role. Working as part of an interdisciplinary healthcare team, you'll help patients navigate pharmacy services, process prescription requests, document interactions accurately, and collaborate with pharmacists to resolve pharmacy-related issues for Veterans.

Employment Type: Full-Time | Remote

Remote Work Requirement: Must reside within 50 miles of one of the following locations: Tucson, AZ; Albuquerque, NM; Prescott, AZ; Phoenix, AZ; Long Beach, CA; Los Angeles, CA; San Diego, CA; or Loma Linda, CA.

Schedule: Pharmacy services operate 24/7. Assigned shifts may occur between 6:00 AM and 11:00 PM Pacific Time and may include weekends and holidays based on operational needs.

This position is contingent upon contract award.

Key Responsibilities

• Support Veterans by answering pharmacy-related telephone inquiries, assisting with prescription requests, and delivering professional customer service.
• Process prescription renewals, new prescriptions, and controlled substance requests using established pharmacy procedures.
• Review prescription profiles, respond to medication-related inquiries within the pharmacy technician scope of practice, and refer clinical questions to pharmacists as appropriate.
• Document patient interactions in CPRS and other required systems while verifying patient identity and maintaining HIPAA and privacy compliance.
• Collaborate with pharmacists, providers, and healthcare teams to help resolve medication-related issues for Veterans.
• Follow established pharmacy support workflows, call handling procedures, and quality standards while working toward first-contact resolution.
• Maintain required pharmacy technician certification and training while performing additional duties within the technician scope of practice.

Qualifications

Required Qualifications

• High school diploma or GED.
• Current Certified Pharmacy Technician (CPhT) credential through the Pharmacy Technician Certification Board (PTCB) or ExCPT certification through the National Healthcareer Association (NHA).
• Graduate of an accredited Pharmacy Technician training program.
• Minimum of one (1) year of customer service-related experience.
• Ability to read, write, speak, and understand English proficiently.
• Strong computer proficiency, keyboarding skills, and ability to navigate multiple software applications simultaneously.
• Working knowledge of pharmacy operations, prescription processing, and medication terminology.
• Strong verbal communication, customer service, and interpersonal skills.
• Ability to work independently in a remote environment while collaborating effectively with an interdisciplinary healthcare team.
• Ability to maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.

Preferred Qualifications

• Experience in a call center, contact center, or centralized pharmacy environment supporting pharmacy services.
• Experience using electronic health records such as CPRS or similar healthcare documentation systems.
• Experience supporting Veterans, military beneficiaries, or other government healthcare populations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.