Job Description

At CSpring, we believe in unlocking potential—whether it’s for our clients, colleagues, or the communities we serve. We’re not just a consulting firm; we’re a team that values connection, growth, and purpose. If you’re looking for a role that combines your expertise with the opportunity to make a real impact, we’d love to have you join us!

We are currently seeking a Pharmacy Technician to support our Medicaid Pharmacy Customer Service Team In this fully remote role, you’ll deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about pharmacy coverage, claims, and medication pricing. You'll be the expert they trust to navigate their pharmacy needs.

What You’ll Do

• Review and process prescription prior authorization and appeal requests.
• Organize and manage documents, verify profiles, and ensure accuracy for patient/member records.
• Use decision trees and protocols to evaluate requests and provide approvals or rationales for denials.
• Communicate decisions and updates to patients and providers, ensuring they feel supported.
• Forward complex cases for additional review and follow up as needed.
• Provide compassionate, timely support while staying organized and detail focused.

Requirements

What We’re Looking For

• A valid Indiana Pharmacy Technician license.
• A valid national CPhT certification (or ability to obtain within six months of hire).
• High school diploma
• 1–2 years of pharmacy experience (retail, LTC, hospital, etc.).
• Proficiency in software systems, data entry, and the Microsoft Office suite.
• Strong organizational and time management skills.
• Excellent customer service and communication abilities.
• A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring.
• Ability to work overtime as needed, pass background checks and pre-employment drug screen, and complete E-Verify requirements.
• Must have access to a quiet, distraction-free workspace.

Preferred Qualifications

• Experience with Medicaid and/or government healthcare programs.
• Previous experience in a remote work environment.
• Call center or inbound/outbound call experience in a pharmacy setting.

Why Join CSpring?

At CSpring, we’re more than just a workplace—we’re a community. As part of our team, you’ll experience:

• A strong culture of connection and collaboration. Enjoy team-building events with colleagues who support and inspire you.
• Recognition and growth opportunities. Your hard work won’t go unnoticed; we value and reward our team members.
• Outstanding benefits from day one. Comprehensive medical, dental, vision, life, and disability insurance, along with Paid Time Off and a 401(k) with company match.

As a Best Place to Work award winner year after year, we pride ourselves on creating an environment where every team member feels respected, valued, and inspired to succeed.

Ready to grow your career, help others, and be part of an incredible team? We can’t wait to hear from you!

Apply today to become a part of the CSpring team and make a meaningful difference every day.