Job Description

Nevada Heart & Vascular Center (NHVC) is a leading cardiovascular practice dedicated to providing compassionate, high-quality care through innovation, collaboration, and patient-centered services. Our growing Remote Patient Monitoring (RPM) program plays a critical role in improving outcomes and extending care beyond the clinic walls.

NHVC is seeking a Remote Patient Monitoring Specialist to support and grow our Remote Patient Monitoring program. This role works closely with patients, caregivers, cardiology providers, and internal departments to ensure patients are successfully enrolled, supported, and monitored using RPM technologies.

The ideal candidate is detail-oriented, patient-focused, and comfortable working in a fast-paced healthcare environment. This position primarily interacts with patients by phone, with occasional in-clinic support for device assistance and enrollments.

Why Join NHVC?

• Be part of a growing, innovative Remote Patient Monitoring program
• Meaningful work improving patient outcomes outside traditional clinic visits
• Supportive, team-oriented healthcare environment
• Opportunities for learning and professional growth

Requirements

Key Responsibilities

• Professionally greet and assist patients both by phone and in person
• Verify patient identity and accurately enter patient data into electronic systems
• Enroll patients into the Remote Patient Monitoring program and provide device support
• Maintain required records, documentation, and correspondence
• Ensure patient confidentiality and compliance with HIPAA regulations
• Track and interpret patient data using digital tools and reporting systems
• Escalate issues to the Lead or Supervisor when appropriate
• Collaborate with physicians, caregivers, and clinical teams
• Participate in department meetings, projects, and continuous improvement initiatives
• Meet or exceed departmental short- and long-term performance goals
• Perform additional administrative and clerical duties as assigned

Minimum Qualifications

• High school diploma or GED required
• Experience in a medical or healthcare setting preferred (not required)
• Strong computer skills, including word processing, spreadsheets, and email
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a collaborative team
• Comfortable managing multiple tasks in a fast-paced environment

Skills & Competencies

• Professional telephone and in-person communication
• Time management and multi-tasking
• Analytical thinking and data interpretation
• Patient-centered service mindset
• Technological proficiency with healthcare systems preferred

Physical & Work Requirements

• Ability to sit, see, speak, and hear for extended periods
• Ability to use standard office equipment (PC, phone, copier, fax)
• Occasional light lifting (up to 20 lbs)
• Primarily indoor office environment with minimal travel