Job Description

Job Purpose & Position Overview
The purpose of this position is to support the implementation, integration, training, deployment, reporting, and non-clinical patient engagement functions of the Winnebago Comprehensive Healthcare System Remote Patient Monitoring (RPM) program. This position will play a key role in building and maintaining the operational infrastructure for provider-prescribed hospital-to-home monitoring services, including Interface integration with Meditech Expanse, Chronic Kidney Disease (CKD) registry development, participant tracking, device deployment workflows, and RPM reporting support. The position will work closely with clinical, public health, quality, information technology, community health, and vendor partners to support proactive chronic disease management for patients with CKD and related risk factors.
Specific Job Duties/Responsibilities:
• Demonstrates the Winnebago Comprehensive Healthcare System’s core mission, vision, and values.
• Supports RPM implementation planning, workflow development, participant tracking, device deployment, and program readiness activities.
• Coordinates with Interface, Meditech Expanse users, internal technology staff, and vendor partners to support RPM interface configuration, EHR (Electronic Health Record) integration, and patient-generated health data workflows.
• Assists with development and maintenance of EHR registry processes used to track enrollment, device deployment, physiologic trends, laboratory results, staging changes, and outcome measures.
• Supports provider-prescribed or standing-order workflows for RPM device deployment and long-term reimbursement sustainability.
• Coordinates RPM onboarding workflows for eligible patients, including enrollment tracking, device assignment, education documentation, and participant follow-up processes.
• Works with the Community Health Worker to support home-based device setup, device training, troubleshooting, and non-clinical participant engagement.
• Provides training and support to staff on RPM workflows, device deployment processes, Interface/EHR data flow, participant tracking, and reporting procedures.
• Develops and maintains documentation related to RPM workflows, escalation pathways, interface processes, participant tracking, device management, and program reporting.
• Supports quarterly reporting on required RPM performance measures, including participants enrolled, devices deployed, hospital-to-home participants actively monitored, utilization trends, and CKD-related outcome measures.
• Works with Quality, Public Health, Primary Care, Specialty Renal Providers, Dietitians, Pharmacy, Patient Benefits, and other departments to support coordinated remote monitoring workflows.
• Assists with identification of implementation barriers, workflow gaps, device adoption issues, data quality concerns, and opportunities for continuous improvement.
• Participates in interdisciplinary RPM workgroup meetings and supports monthly or quarterly review of implementation progress, performance metrics, and workflow refinement.
• Supports participant engagement activities that help patients remain connected to the RPM program, including non-clinical outreach, reminder processes, troubleshooting coordination, and follow-up support.
• Ensures RPM program activities remain focused on implementation, interfaces, training, device deployment, EHR integration, reporting support, and non-clinical engagement; clinical review and treatment decisions remain with existing care team workflows.
• Maintains confidentiality and follows all applicable privacy, security, HIPAA, and organizational policies related to patient-generated health data and EHR access.
• Other duties as assigned.
Qualifications/Skills:
• Bachelor’s Degree in Nursing, Health Informatics, Information Technology, H.I.M., Public Health, Healthcare Administration, Data Analytics, or related field preferred; equivalent combination of education and experience may be considered.
• Experience with EHR systems, healthcare technology implementation, remote patient monitoring, population health, quality improvement, chronic disease management, or clinical workflow support preferred.
• Knowledge and skill in applying health information technology concepts, methods, and practices to support EHR-integrated clinical software and patient-generated health data workflows.
• Experience using software programs to extract, organize, validate, and analyze data.
• Experience in quality assurance/performance improvement concepts, principles, and operations.
• Strong analytical, organizational, and data skills.
• Skilled in Microsoft Suite applications including Excel, Teams, Word, Outlook, and related tools.
• Preference for experience with reporting, dashboards, registry development, Meditech Expanse, Interface, RPM platforms, or similar healthcare technology systems.
• Preference for experience or capacity to learn entry-level coding, reporting tools, APIs, interfaces, and system integration concepts.
• Ability to coordinate across clinical, technical, operational, vendor, and community-based teams.
• Excellent interpersonal skills for communicating with and educating colleagues, patients, and community partners.
• Ability to support culturally responsive communication and engagement with rural and Tribal patients and families.
• Ability to manage multiple implementation tasks, meet deadlines, and work with minimal supervision.
Supervisory Responsibilities:
• None
Training Requirements:
• Must attend all department meetings and trainings as directed by supervisor.
• Must attend continuing education as deemed necessary to maintain licenses, funding, grant requirements, or as needed to remain effective.
• Must complete training related to RPM workflows, Interface/EHR integration, privacy and security, patient-generated health data, and device deployment processes as required.
Physical Requirements:
• Regularly required to walk, stand, and sit for extended periods of time and use hands to operate computer keyboard, phone, and various office equipment.
• Light to normal work which includes the ability to lift up to 30 lbs.
• While performing daily duties, the employee is regularly required to talk and hear.
• May occasionally assist with transport, setup, or organization of RPM devices, education materials, and related program supplies.
Cognitive Requirements:
• Reading, writing, calculating.
• Above average social interaction skills.
• Reasoning/Analysis.
• Strong attention to detail and ability to identify data quality, workflow, and implementation issues.
• Works with minimal to no supervision.
Language Requirements:
• Must possess the ability to read, write, and speak the English language fluently.
• Must be able to continually and effectively employ professional verbal and written communications skills.
Certificates, Licenses & Registrations:
• All applicants will comply with 45 CFR 1301, Subpart D, Section 1301.31, C and D, which require all prospective employees to sign a declaration prior to employment regarding all arrests and convictions of child abuse or violent felonies and to comply with PL 101-630 and PL 101-637 regarding criminal records check.
• Valid driver’s license preferred if position duties require travel between WCHS sites, community locations, or patient engagement activities.
• Certification or training in health informatics, remote patient monitoring, data analytics, community health, chronic disease management, or related field preferred but not required.
Please note the position description duties, responsibilities, and activities may change at any time with or without notice.

WCHS is an equal opportunity employer.
All applicants must comply with 45 CFR 1301, Subpart D, Section 1301.31 C and D, which require all prospective employees to sign a declaration prior to employment regarding all arrests and convictions of child abuse or violent felonies and comply with PL 101-630 and PL 101-637 regarding criminal records check. As provided by Federal Law, all qualified Native American and Veteran applicants shall receive preference over Non-Native American applicants. In the absence of qualified Native American applicants, consideration will be given to all other applicants without regard to race, color, religion, gender, gender orientation/identity, national origin, age, marital status, veteran status, genetic information, disability or any other reason prohibited by law in provision of employment opportunities and benefits. WCHS participates in E-Verify.