Job Description

What You’ll Be Responsible For

• Coordinating patient appointments, follow-ups, and care journeys
• Managing inbound and outbound patient communication
• Maintaining accurate and up-to-date patient records
• Proactively reducing missed appointments and delays
• Acting as the bridge between patients and care providers

What You’ve Done Before

• Coordinated patient care, scheduling, or healthcare operations
• Managed high-volume communication (calls, SMS, email)
• Worked with EMRs or healthcare systems
• Ensured accuracy in patient records and documentation

Who You Are

• Highly organized and proactive
• A strong communicator with a patient-first mindset
• Detail-oriented and process-driven
• Comfortable working in a fast-paced, remote environment

What Success Looks Like

• 25%+ increase in appointment adherence
• 30%+ reduction in no-shows
• Response times consistently within SLA
• 20%+ improvement in patient engagement and retention

Requirements

What You Need To Have

• NCLEX certification
• Experience in patient coordination or healthcare support roles
• Familiarity with EMRs and healthcare workflows
• Strong English communication skills

Who This Is NOT For

• Individuals who wait for instructions instead of taking initiative
• Those who struggle with multitasking and organization
• Candidates who are not comfortable handling high patient volume

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps
• Backup internet connection with at least 10 Mbps
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• Peripherals and Workspace:
• A functioning webcam
• A noise-canceling USB headset
• A quiet, dedicated home office space
• A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.