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Location: Remote from Latin America
Position Type: Full-time
Salary $2,000 – $2,500 USD/Monthly
Schedule: 8 hours/day, Monday through Friday, aligned with U.S. Central Time (CST/CDT).
Our Client is a pioneering precision wellness technology startup that turns health data into actionable personal guidance. By synthesizing blood biomarkers, wearable metrics, health history, and AI-assisted insights, they empower individuals to understand their internal health metrics and take targeted actions. Driven by rapid organizational expansion, they foster a fast-paced, founder-led startup culture requiring a versatile generalist to manage daily operational workstreams, organize company infrastructure, and support executive leadership.
The RoleKey Responsibilities
Serves as executive partner to the CEO, managing complex calendars, internal/external meeting preparation, agenda distribution, and concise meeting briefs.
Tracks meeting action items, Slack conversations, and executive priorities across the business to ensure strict follow-through.
Drafts, refines, and sends executive correspondence, research reports, and stakeholder communications.
Assists with occasional executive logistics, including travel arrangements, event planning, and family priority coordination.
Manages day-to-day customer support queues (HubSpot/Help Desk), delivering empathetic, prompt, and professional responses.
Tracks aging tickets, unresolved inquiries, and recurring customer friction points, escalating urgent issues directly to leadership.
Prepares weekly customer support summaries detailing ticket volume, emerging themes, and service quality trends.
Documents common support FAQs, standard responses, and SOP workflows to build scalable customer service infrastructure.
Manages the operational execution of organic social media calendars using Buffer and digital tools.
Formats, proofreads, and schedules posts across social channels, verifying links, creative assets, captions, and brand alignment prior to publish dates.
Leverages AI tools to assist in drafting, formatting, repurposing, and quality-checking digital content assets.
Tracks cross-functional project deadlines, task owners, blockers, and next steps across Notion, Asana, ClickUp, or Trello.
Documents and refines standard operating procedures (SOPs), templates, and workflow checklists across Google Workspace.
Integrates AI tools (ChatGPT, Claude) into daily operational workflows for research, analysis, document creation, and process automation while maintaining rigorous quality control.
Executes special operational initiatives, including vendor research, marketing operations support, and administrative cleanups.
Executive & Operational Track Record: 5+ years of experience in executive assistance, business operations, project management, or customer support leadership.
Founder Support Background: Proven experience supporting a startup founder, CEO, entrepreneur, or C-suite executive.
AI Tool Proficiency: Advanced experience incorporating AI platforms (ChatGPT, Claude, or similar tools) into daily workflows for drafting, research, analysis, and process automation.
Fluency in English: Native or full C1/C2 professional English fluency (written and spoken) capable of drafting polished executive and customer communications.
Tech & Workspace Aptitude: Mastery of Google Workspace, Slack, digital project management platforms, and helpdesk systems.
U.S. Time Zone Alignment: Ability to work full-time hours aligned with U.S. Central Time (e.g., 8:00 AM – 5:00 PM CST, 9:00 AM – 6:00 PM CST, or 10:00 AM – 7:00 PM CST).
Remote Infrastructure: Quiet home office, personal computer, professional headset, and a stable, high-speed internet connection.
Prior experience working remotely for U.S. startups, founder-led companies, e-commerce brands, or health/wellness enterprises.
Experience with customer support platforms (HubSpot), scheduling tools (Buffer), design software (Canva), or bookkeeping systems (QuickBooks).
Competitive USD Earnings: $2,000 – $2,500 USD monthly salary paid directly in USD.
High-Impact Generalist Role: Broad exposure across executive support, customer operations, marketing execution, and process design.
Paid Time Off: U.S. holiday schedule observances.
Career Evolution: Opportunity to build processes that mature into dedicated specialist or management roles as the company grows.
100% Remote Infrastructure: Dedicated full-time engagement executed remotely from Latin America.
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
