Job Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Operations & Client Services Manager (100% Work From Home)

Location: Remote from Latin America Position Type: Full-time Salary $1,300 - 1,800 USD/month paid via Remitly Schedule: Monday - Friday, 9:00am to 5:00pm Pacific Time

Our Client:

Our client is a recruiting firm focused on delivering high-quality talent solutions through structured processes, strong client relationships, and operational excellence. They are building a systems-driven organization designed to scale efficiently while maintaining a high standard of service for both clients and candidates.

The Head of Operations & Client Services will oversee the operational engine behind the firm’s recruiting function. This role is responsible for ensuring a consistent, high-quality experience for clients and candidates while maintaining efficient internal systems, workflows, and processes.
Working closely with the Chief Talent Officer and recruiting team, this individual will manage recruiting operations, client deliverables, internal systems, and cross-functional projects that support firm growth. The ideal candidate is highly organized, systems-oriented, and experienced in operating at the intersection of recruiting operations, project management, and business operations.

Responsibilities

Recruiting Operations & Client Delivery

• Manage the operational flow of recruiting projects from kickoff through placement
• Monitor candidate pipelines and ensure accurate tracking within the ATS
• Produce reports and metrics related to searches, sourcing activity, and placements
• Review candidate submissions to ensure quality and alignment with client requirements
• Prepare client-facing materials including pitch decks, agreements, candidate briefs, and search updates
• Coordinate with recruiters and sourcers to maintain alignment and momentum
• Ensure high standards for candidate presentation and client deliverables

Systems, Workflows & Technology

• Monitor and optimize recruiting workflows to improve efficiency and consistency
• Evaluate and implement tools that support recruiting operations
• Identify opportunities to integrate automation and AI into workflows
• Manage and optimize the recruiting tech stack (ATS, sourcing tools, project management systems)
• Ensure data accuracy and consistency across systems

Project Management & Marketing Operations

• Oversee internal operational projects, including marketing and website initiatives
• Manage timelines, stakeholders, and deliverables for projects such as branding updates and system improvements
• Track milestones and ensure projects are completed on time

Vendor & Business Operations

• Manage relationships with external vendors and service providers
• Evaluate tools and platforms that support business operations
• Support leadership with operational planning and process improvements
• Identify opportunities to improve efficiency and internal systems

Qualifications, Skills, and Key Competencies

Required:

• 3+ years of experience in operations, recruiting operations, project management, or business operations
• Experience working in recruiting, staffing, professional services, or startup environments
• Strong organizational and project management skills
• Ability to manage multiple priorities simultaneously
• Experience working with ATS platforms and recruiting technology
• Strong written and verbal communication skills
• High attention to detail with a focus on quality and process improvement

Preferred:

• Experience implementing or optimizing operational systems and workflows
• Familiarity with automation tools and AI-driven workflows
• Experience coordinating cross-functional projects and external vendors

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!