Job Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Onboarding Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary$3,000 - 4,000 USD/month depending on experience paid via Deel.com or Wise (or similar platforms)

Schedule: Monday - Friday, 7:00 AM–3:00 PM PST (1-hour lunch break)

Our client is a specialized growth partner for dental practices, focused on implant dentistry. They provide digital marketing, SEO, website development, and growth systems designed specifically for high-value dental services. Their mission is to help practices attract better patients, grow predictably, and scale with confidence through proven strategies and deep dental industry expertise.

You are ultra-organized, calm under pressure, and confident on camera. You can hold the line with high-expectation dental clients without losing the relationship.
You think in terms of:
• Onboarding timelines and deliverable deadlines
• Kickoff call quality and client confidence
• Cross-team dependencies and blockers
• Asset and access readiness
• Time-to-first-campaign-live — not just task lists and Slack messages.
You understand how to run a clean kickoff call, chase down missing assets without nagging, and translate marketing-adjacent questions for clients who do not speak fluent agency.
You are proactive, detail-obsessed, and comfortable owning the client experience for the first 30 days.

Responsibilities:

Onboarding Leadership
• Lead the onboarding process for new dental practice clients, ensuring a smooth transition from sales to active service
• Conduct kickoff calls to align expectations, define goals, and establish communication workflows
• Maintain a portfolio of onboarded client accounts until full transition to account management
Information & Asset Collection
• Collect, organize, and validate all necessary client information — branding assets, practice details, goals, and access credentials
• Ensure all onboarding documentation is completed accurately and stored in internal systems
Cross-Team Coordination
• Coordinate with internal teams (marketing, ads, content, design, web) to initiate and execute client setup efficiently
• Develop and manage onboarding timelines, ensuring all deliverables are completed within agreed deadlines
• Monitor onboarding progress and proactively resolve blockers to keep implementation on track
Client Communication & Trust
• Provide regular updates to clients regarding onboarding status and next steps
• Maintain strong communication with clients to build trust and ensure a positive early-stage experience
• Translate marketing-adjacent questions into clear answers dental practice owners can act on
Risk Management & Escalation
• Identify potential risks or delays in onboarding and escalate when necessary
• Manage difficult conversations with demanding practice owners without losing the relationship
Process Improvement
• Identify gaps and suggest onboarding workflow enhancements
• Build systems that scale as the agency grows

Qualifications, Skills, and Key Competencies:

• 4+ years of experience in onboarding, project management, account coordination, or a related client-facing role
• Background in a dental practice (treatment coordinator, office/practice manager) OR a marketing agency strongly preferred — both is ideal
• Ability to manage 5+ concurrent client onboardings without dropping details

• Excellent written and verbal English
• High confidence on Zoom and in client-facing communication
• Hands-on experience with project management and CRM tools (Asana, ClickUp, HubSpot, GoHighLevel, etc.)
• Comfortable with marketing-adjacent vocabulary (campaigns, leads, CRM, conversion) — you do not need to run campaigns, but you need to translate them

What Success Looks Like
• New clients onboarded fully within agreed timelines and deadlines
• Zero open blockers when handing off to account management
• Clients trust you by Day 7 and feel taken care of by Day 30
• Clean, complete documentation and systems for every account
• You are the reason new client relationships start strong
This role is for a builder — not a coaster.
If you have managed complex client onboardings inside a marketing agency, can stay calm and organized under pressure, and want to be the reason new dental practice partnerships start on the right foot, we want to talk.

Benefits:

Fully remote position
Paid time off (PTO)
Paid holidays
Opportunity for long-term growth within a scaling company
Collaborative, high-performance team environment

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!

About HireLATAM

HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.

Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.

Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.

Industry

HR & Recruiting

Company Size

51-200 employees

Headquarters

Durango, CO

Year Founded

Unknown

Website

hirelatam.com

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