Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.
Duties & Responsibilities
Serve as the primary contact for Windows desktop issues
Provide end-user technical support and troubleshooting
Assist with administration and support of Windows Servers
Monitor system alerts and respond according to established protocols
Handle escalated service desk requests requiring advanced troubleshooting
Support onboarding of new users (accounts, access, setup)
Deliver network support across LAN/WAN environments
Install and maintain network hardware
Ensure timely resolution of issues while maintaining documentation standards
Qualifications & Requirements
Prior experience working for a Managed Services Provider (MSP) is required
Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
Familiarity with Professional Services Automation (PSA) / ticketing systems, such as Autotask
Exposure to firewall and network administration (SonicWall, Meraki)
Strong troubleshooting background across networks, servers, and workstations
Excellent customer service skills with a professional and courteous approach
Strong written and verbal communication skills, including group presentation experience
Dependable, with a consistent work ethic
Eagerness to learn and expand technical expertise
K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and completely savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved.
Whether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come.
