Job Description

We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their financial journey in real time. Our service is further enriched by the expertise of our professional and dedicated Brokers and Administrators.

At Scout, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless.

Role and Responsibilities

As a Case Progressor within this growing Fintech business, you will play a pivotal role in managing and progressing mortgage applications from submission through to completion. Acting as the central point of coordination, you will work closely with brokers, customers and third parties to ensure a seamless and efficient journey.

You will take ownership of your cases, proactively managing timelines, resolving issues and maintaining clear communication throughout. This is a fast paced, target driven role with a strong focus on service delivery, case progression and successful completions.

This role offers a clear pathway for progression into a Mortgage Broker position for those looking to develop their career within the industry.

The Role

• Act as the primary point of contact for customers from application through to completion, providing regular updates and managing expectations

• Manage the end to end progression of mortgage cases, ensuring all applications are submitted accurately and efficiently

• Track each case from offer accepted through to exchange and completion, ensuring momentum is maintained throughout

• Liaise daily with brokers to support pipeline management and ensure cases are progressing in line with agreed timelines

• Proactively chase solicitors, buyers, sellers, estate agents and lenders to keep cases moving forward

• Coordinate effectively with all parties involved to drive cases through to mortgage offer and completion as quickly as possible

• Identify, manage and resolve delays such as missing documentation or slow responses from third parties

• Ensure all stakeholders are kept fully informed at each stage of the process

• Support the collection of broker and valuation fees via online payment systems

• Maintain accurate and up to date records across all systems, ensuring full compliance and audit readiness

• Introduce and arrange Buildings and Contents insurance and other associated services where appropriate

About You

• Confident and professional communicator, both written and verbal, with the ability to manage multiple stakeholders

• Strong communication skills with the persistence to effectively chase and influence third parties

• Proven ability to manage a pipeline of cases and work to targets in a fast paced, high pressure environment

• Highly organised with strong attention to detail and the ability to prioritise effectively

• Strong time management skills with a proactive, solutions focused and resilient approach

• Effective problem solving skills, with the ability to remove barriers and keep cases progressing

• Commercially aware with the confidence to identify opportunities and convert additional services such as Buildings and Contents insurance

• Solid understanding of the mortgage application and property transaction process, including progression from application through to offer, exchange and completion

• Experience of multi lender packaging is advantageous

• Familiarity with Mortgage Advice Bureau systems and processes is desirable but not essential

Life at Scout

• Annual OTE circa £30,000 per annum

• Monthly KPI commission bonus’

• Dedicated training and development

• Service discounts - for you your family and friends!

• Sickness & mental health support - to provide you with peace of mind

• Refer-a-friend bonus scheme - if you recommend us as a place to work

• Hybrid working - to support flexibility

• Wellbeing discounts - across food, retail and travel

• Generous holiday allowance - to switch off and relax

• Performance bonus' - to increase earning potential

• Company socials - to get away from the everyday and celebrate our successes

If you possess the necessary skills and experience for this role and are excited to join a dynamic and customer-focused team, we would love to hear from you.