Job Description

Lead a High-Performing Remote Technician Team

If you're someone who thrives on structure, communication, and results - and you aren't afraid to hold people accountable - this role was made for you.

Are you:

• Confident leading others, setting expectations, and ensuring your team follows through?
• Skilled at giving clear, direct feedback and guiding technicians toward better performance?
• The kind of person who owns your results and takes pride in delivering high-quality work every single day?
• Someone who naturally keeps things organized and enjoys creating systems that make operations run smoother?
• Able to stay level-headed and solution-focused when things get busy or unexpected issues pop up?

As our Remote Maintenance Operations Supervisor, your primary responsibility is to lead and manage a team of field technicians You'll set expectations, coach in real time, and ensure your team delivers high-quality work on schedule.

You will also coordinate maintenance operations by assigning work orders, prioritizing urgent requests, and keeping communication flowing between technicians, residents, and internal teams.

What We Offer

• $10 USD/hour starting base pay + up to 20% monthly performance compensation

• Annual professional development reimbursement

• Fully remote position with a supportive, high accountability team

• 10 days of accrued PTO in the first year + 6 U.S Holidays + Your Birthday off

Key Responsibilities

Leadership & Performance Management

• Set daily expectations around routes, communication, and documentation
• Coach technicians to improve their performance and professionalism
• Hold your team accountable to metrics like response time, completion rate, accuracy, and documentation
• Address issues such as missed appointments, delays, or incomplete notes/photos
• Document performance concerns and partner with leadership on corrective action

Dispatching & Operations

• Assign and prioritize work orders based on technician skill set, urgency, and geography

• Monitor real-time progress and make necessary adjustments

• Communicate with residents to confirm appointments and manage expectations

• Review timecards, materials, and notes for accuracy before closing out work

• Track KPIs and identify opportunities for process improvement

• Collaborate with the maintenance leadership team on scheduling, routing, and resource allocation

Required Qualifications

• 5+ years of dispatching/scheduling experience
• Experience dispatching 3-5 technicians simultaneously
• At least 3 years of people leadership experience in a performance drive environment
• Solid knowledge of maintenance operations (material cost, labor, repairs, etc)
• Strong English communication skills, both written and verbal.
• Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone.

Preferred Qualifications

• Familiarity with awork order/field service management system
• Experience coordinating high-volume work orders
• Experience working with KPIs, and Performance dashboards
• Experience in a customer service-oriented role

Ready to Join our High-Performing Team?

If you're ready to lead a technician team and own daily operational success, we want to hear from you.

Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.