Job Description

Zirtual is a work-life balanced company that offers law firms practice area specific, experienced virtual paralegals. Our US-based paralegals strive to meet and exceed attorney-client needs and expectations. Zirtual offers paralegals in every practice area and state, both transactional and litigation.

Our paralegals are vital members of Zirtual. The paralegal is the main point of contact with their assigned client(s) and will work independently with the law firms. The paralegal will receive support from their assigned Account Supervisor, who will assist the paralegal & law firm relationship with plan modifications, questions, feedback on quality, delegation and collaboration best practices, and more.

The paralegal will provide a high-level professional service by working on tasks and projects as assigned by the client, and ensuring they are executed on time and to the highest level of quality. The paralegal is responsible for being the main point of contact for their assigned client(s), and being familiar with each clients’ needs and preferences.

The paralegal must have consistent and proactive communication with clients and the Account Supervisors. Paralegals are expected to be available for clients during business hours as agreed upon with each client, but around-the-clock availability is not expected. Paralegals ensure time is entered on a daily basis using a provided tool, respond to all communication within a mutually established response time expectation tailored to each client’s needs, maintain detailed and up-to-date client profiles, and follow Zirtual's best practices for success.

Paralegals within Zirtual’s Paralegal Division are custom matched based upon the client’s specific needs, practice areas and state. The outlined tasks below will vary based on each client and practice area. When reviewing, please consider those tasks applicable to your specialty.

In general, paralegals are expected to have a minimum of 3 years of experience handling the below outlined duties.

When offered a client, you will be provided with a Statement of Work that outlines the pay rate for the specific client as well as any area specific additions. While paralegals may be asked to handle legal assistant tasks, the rate will be outlined in the provided Statement of Work.

PARALEGAL SUPPORT

Hours: Approximately 80 hours per month to start, with potential for growth
Schedule: Flexible, with preference for candidates available during Pacific Time business hours

About the Role

A California attorney serving as outside general counsel to an insurance company is seeking a highly organized, tech-savvy paralegal to help manage a growing legal practice and support innovative legal AI initiatives.

This is an ideal opportunity for a paralegal who enjoys creating order from chaos, building systems and processes, and staying on the cutting edge of legal technology. The practice currently manages approximately 140 active insurance claims, and the attorney is looking for a trusted partner who can help streamline operations, manage communications, and support legal research using emerging AI tools.

This role offers significant opportunity for growth and increased responsibility for the right candidate.

Key Responsibilities

Inbox & Communication Management

• Manage a high-volume email inbox
• Prioritize communications and flag urgent matters
• Draft responses and maintain organized correspondence workflows
• Help ensure important deadlines and follow-ups are not missed

Legal AI Research & Operations

• Conduct factual and legal research using AI-powered legal tools
• Assist with monitoring and reporting on AI-related workflows within an insurance claims environment
• Evaluate information gathered through legal databases and AI platforms
• Stay current on emerging legal technology and AI developments

Claims & Matter Tracking

• Monitor and track approximately 140 active insurance claims
• Maintain accurate records and status updates
• Help identify issues requiring attorney attention
• Support database management and reporting efforts

Systems & Process Development

• Create and improve SOPs, workflows, and organizational systems
• Develop efficient methods for managing legal work and information
• Recommend tools and processes that improve productivity
• Assist with future case management software implementation and setup

Additional Administrative Support

• Calendar management and scheduling as needed
• Meeting coordination
• Project support and special initiatives

What We're Looking For

The ideal candidate is more than an executor—they are a problem solver who enjoys building structure, improving processes, and helping busy professionals stay organized.

You'll thrive in this role if you:

• Take initiative and enjoy finding better ways to do things
• Have strong attention to detail and accuracy
• Are comfortable working in a fast-paced environment
• Enjoy technology and learning new tools
• Can balance multiple priorities without losing track of details
• Appreciate a collaborative, conversational work environment

Requirements

Required

• Paralegal experience or equivalent legal industry background
• Exceptional attention to detail and organizational skills
• Strong written communication abilities
• Experience conducting legal research
• Comfortable learning and utilizing AI-powered legal tools
• Ability to work independently and proactively identify solutions
• U.S.-based candidate

Preferred

• Experience with legal AI platforms and databases
• Familiarity with ChatGPT, Claude, or similar AI tools
• Insurance defense, insurance coverage, or claims-related experience
• Experience implementing systems, workflows, or operational improvements
• Case management software experience

Benefits

COMPENSATION & BENEFITS

• You will be compensated as a 1099 independent contractor.
• When matched out of our preferred network, and depending on your practice area, you can expect to earn a minimum of $28 per hour for paralegal work.
• You can expect to earn $20 per hour for legal assistant work.
• Pay is dependent on client plan size, area of practice and need.

NOTE:

• Zirtual does not guarantee hours or clients. Please note that this application is to join the Zirtual contractor network. If offered to join, you will be considered for client opportunities that best match your skills and interests.

Protecting Yourself from Recruitment Scams

Zirtual is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in phishing and fraudulent schemes where individuals impersonate Zirtual representatives and offer job seekers false interviews or job offers. These scams often attempt to extract payment or sensitive personal information.

To help you navigate your job search with confidence, please keep the following points in mind:

• No Financial Requests: Zirtual will never ask for payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
  
• No Equipment: Zirtual does not provide equipment and does not request candidates to pay for equipment.
  
• Please always verify communications:
• Direct from Zirtual: If you receive an email from one of our recruiters, it will only come from an @zirtual.com address.
  
• Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @zirtual.com before providing any personal information or clicking on links.
  
• What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Zirtual, please report it immediately to support@zirtual.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.