Job Description

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

We’re looking for an Insurance Customer Service Rep (CSR) to deliver exceptional bilingual support to the customers of our insurance agency partner clients. This is a 100% remote, full-time position for candidates in Latin America.

Key Responsibilities

• Inbound & outbound customer communication via phone and email, in English and Spanish.
• Respond promptly to customer inquiries regarding policies, coverage, and claims.
• Contact customers regarding renewals and payment reminders.
• Contact carriers to obtain policy information and resolve issues.
• Handle inquiries and concerns to ensure customer satisfaction.
• Other similar or related tasks.

Requirements

• Fluent English (C1/C2) and Spanish.
• 2 to 6 years of experience in remote, customer-facing Insurance work with US/Canadian clients.
• Proficiency with Agency Management Systems such as AMS360 or similar.
• Excellent attention to detail, communication, and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

• Competitive hourly rate in USD.
• Guaranteed annual pay increments.
• Discretionary client bonuses (80% of our clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.