Job Description

Join our team as an Inbound Customer Service Representative and work from the comfort of your home! If you're passionate about providing exceptional customer experiences and thrive in a remote work environment, we want to hear from you. Apply now and take the first step towards an exciting career with our fast-growing BPO company

About PrimeSync Solutions

PrimeSync Solutions is a fast growing Business Process Outsourcing (BPO) company that excels in delivering innovative solutions to our clients. Committed to excellence, we are seeking a highly experiencedAppointment Setter.

About the Job:

• Handle inbound customer inquiries via phone in a professional and timely manner.
• Provide accurate information and solutions to customers' questions, concerns, and issues.
• Assist customers with product inquiries, account management, order processing, and troubleshooting.
• Effectively resolve customer complaints and escalations with empathy and efficiency.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with team members and other departments to ensure seamless customer experiences.
• Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction targets.

Requirements:

• At least 2 years of relevant experience in customer service, preferably in a call center or BPO environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools.
• High school diploma or equivalent; college degree preferred.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• Reliable high-speed internet connection and a quiet workspace for remote work.

Benefits:

• Competitive salary
• 100% Remote work set-up.
• Opportunities for professional development and career growth.

How to Apply:

Please send your resume to pss-recruitment@primesyncsolutions.com with the subject line Application for [Job Title].