Job Description

We Could Use Someone Like You in Our Crew.

We are seeking Remote Patient Engagement Specialists to support our healthcare client in the dental services sector. This role focuses on monitoring and responding to patient-facing digital interactions across social and online channels, ensuring accurate, professional, and empathetic communication at all times.

You will help maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support.

This is a communication-focused, compliance-sensitive role requiring strong judgment, attention to detail, and excellent written communication skills.

Language: Native English

Schedule Needs:

Monday – Friday: 3:00 PM – 7:00 PM PST

Commitment:

10 hours weekly

Ideal Mod:

• Compassionate, empathetic and dedicated to fostering a positive, inclusive, supportive community for current patients and potential patients.
• Passion for engagement, with strong social skills that includes empathy, active listening and effective communication.
• Ability to handle diverse and potentially negative engagements.
• Ability to identify Positive Experiences that we can Amplify, to get a bigger picture.
• Ability to identify Service Recovery Areas, that we can pass to the client as a reverse interaction, to turn the negative experience to positive.
• Ability to identify Surprise and Delight Opportunities.
• Ability to identify and tag ‘Re-engagement Opportunities’, things the client can reach back out later, to check in. Example: Someone says they have an appointment coming up.
• Prior engagement moderation experience with a strong understanding of community dynamics, conflict resolution, and fostering positive interactions.
• Proficient in understanding and implementing escalation protocols
• Strong, Clear, and concise written and verbal communication skills with high attention to detail, especially with knowledge of the medical/dental field and HIPAA / PHI
• Conversationalist / Strategist mindset with the ability to navigate complex conversations, identifying when conversations need to end, how we can do so. Ensuring patients and practice level are both honored, without crossing the line.
• Ability to be straight forward, we don’t want to confirm or deny, we will connect you with our team.
• Prior Sprout experience a plus

Workspace Requirements

To be considered for this opportunity, you must have:

• A dedicated desktop or laptop computer running Windows 11 or later

• At least 8 GB of RAM

• A reliable, high-speed internet connection

• A quiet, distraction-free workspace suitable for remote work.

• Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements,