Job Description

Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller. Training will provide candidates with knowledge of the various products, plans and levels of benefits available to members. They will be taking calls from Providers not Veterans but most of these calls will be regarding referrals, dental, credentialling, VA personnel, and urgent care. This particular contract is different than other call center contracts; these are vital health appts that these veterans need – 10-12 hour drive to get to these appts to do.

Shifts:

• Monday-Friday, 7:00am CST – 7:00pm CST

NOTE: All applicants should be able to work an 8-hour shift within these hours, as schedules may change based on business needs. Potential exists for weekend/holiday work schedules.

Start Date: 11/1/2026

Primary Responsibilities:

• Handle incoming and outgoing phone calls and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Assist customers in navigating the portal while encouraging and reassuring them to become self-sufficient in using our tools
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
• Special projects, initiatives, and other job duties assigned
• Meet departmental standards for production and quality.
• Meet departmental standards for schedule adherence.
• Participate in training and self-development opportunities when appropriate.
• Demonstrate a cooperative, positive attitude in the workplace.
• Perform all other duties as deemed appropriate to provide customer service
• Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
• Launch outbound calls as appropriate
• Policy/process identification and improvement
• Ongoing quality improvement for Veteran and Provider interactions
• Providing Excellent Customer Care to our Veterans and Providers

Skills

Customer service, call center customer service, healthcare customer service, Customer support, microsoft office, Windows, military

Top Skills Details

Customer service,call center customer service,healthcare customer service,Customer support,microsoft office

Additional Skills & Qualifications

Top Qualities of Top Performers – Compassion/Empathy, metrics driven, engagement, ideally previous remote experience, tech savvy, attendance, resource utilization not memorization

• Ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel,
• Ability to navigate multiple different systems
• and Microsoft Outlook
• Prior military experience

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of East Thetford, VT.

Pay and Benefits

The pay range for this position is $14.78 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.