InizioEngage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

Representing clients on a variety of projects via inbound/outbound telecommunication.

This is your opportunity to join InizioEngage and represent a top biotechnology company!

Hourly Rate: This position pays $18/hr

Start Date: September 2nd

Schedule: Must be flexible Monday - Friday (with occasional Saturday shifts)

Hours of Operation: 8am-11pmEST (Rotating Shifts)

What’s in it for you?

• Competitive compensation

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions

• Employee discounts & exclusive promotions

• Recognition programs, contests, and company-wide awards

• Exceptional, collaborative culture

• Best Places to Work in BioPharma (2022, 2023, & 2025)

• Certified Great Place to Work (2022, 2023, 2025 & 2026)

What will you be doing?

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. Accurately collect information required by individual programs and correctly capture in specific program databases.

• Exhibit effective communication and tele-management skills.

• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.

• Possess effective organizational skills, including working with multiple projects simultaneously.

• Adhere to all company policies and Standard Operating Procedures.

• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.

• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

• Bachelor’s degree or equivalent work-related experience.

• Experience with Five 9, Salesforce, Verint and Microsoft Office a plus

• REMS experience a plus but no required

• Inbound Call Center experience required

• Heavy phone duties and documentation.

• Ability to multi-task and pivot on a moments notice

• Excellent verbal, written, and listening communication skills.

• Ability to join frequent meetings and calls without disruption or disconnecting

• Competency with a computer keyboard and mouse. Technically savvy.

• Pleasant and professional telephone manner.

• Flexibility in scheduling for rotating shifts to accommodate the needs of the business

• Some Saturdays required with a day off during the week to accommodate needs of the business.

About Inizio Engage 

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:  https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.  Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.