Job Description

As a Remote Hands Engineer, you are the on-site physical support for clients and internal teams. You will execute all "remote hands" requests, including hardware installations, cabling, asset management, and visual inspections, ensuring high-quality service delivery in a 24x7 environment.

Key Responsibilities

• On-Site Execution: Perform all physical tasks as requested, including server/equipment installations, decommissioning, hardware troubleshooting, and parts replacement.
• Cabling & Connectivity: Manage and install network structured cabling (copper/fiber), patching, and labeling according to standards.
• Asset Management: Maintain accurate inventory of all hardware and equipment. Track assets using the designated systems.
• Site Support: Provide support for data centre operations, including physical access control and monitoring of environmental conditions. Assist with site audits and inspections.
• Incident Support: Assist the Critical Environment team and NOC during incidents by providing on-the-ground eyes and hands.
• Customer Service: Maintain a professional demeanor while interacting with clients who may be remote or on-site, providing clear updates on request status.

Qualifications & Experience

• Education: Degree or Diploma in a related field (or equivalent experience).
• Experience: Minimum 3 years of experience in a data centre environment, with a focus on hardware deployment, cabling, or remote hands support.
• Skills: Strong knowledge of server hardware (Dell, HP, Cisco), cabling standards, and data centre best practices (cable management, labeling). Good written and verbal communication skills.