Brief Role Description

We are seeking a safety-driven and detail-oriented Remote Vehicle Guidance Operator to support live autonomous vehicle (AV) operations. In this role, you will monitor autonomous vehicles in real time, assess complex driving situations, and issue authorized remote vehicle guidance commands within defined authority levels and safety procedures. You serve as a human-in-the-loop layer, helping ensure AV operations remain safe, compliant, and reliable in real-world conditions. The operator provides structured decision support and authorized remote guidance to autonomous vehicles, while capturing high-quality operational feedback to support continuous system improvement. This role is ideal for individuals who thrive in mission-critical environments, remain calm under pressure, and are motivated to contribute directly to the safe deployment of autonomous mobility technologies.

Possible Tasks within this Role

1. Real-Time Monitoring & Remote Vehicle Guidance

• Monitor live autonomous vehicle operations using remote systems and tools
• Assess vehicle state, environment, and traffic conditions in real time
• Provide remote vehicle guidance according to SOPs and authority levels
• Execute procedures in compliances with safety and regulatory requirements
• Make safety-first decisions during degraded autonomy or complex scenarios
• Identify abnormal system behavior and initiate appropriate responses
• Escalate incidents to Shift Leads or Engineering teams as required
• Dispatch In-field Support and/or Emergency Response as required

2. Incident Documentation & Reporting

• Accurately document interventions, incidents, and near-misses
• Support structured incident escalation and post-event reviews
• Contribute to continuous improvement through operational feedback

3. Training & Performance Enhancement

• Complete required training and maintain operational readiness
• Apply feedback to improve procedural compliance and decision-making
• Adhere to performance standards and a safety-focused operating culture

Qualification requirements

Years of Relevant Experience

2 - 3 years experience in mission-critical, real-time operations, such as transportation, mobility services, logistics, control rooms, aviation, emergency response, or similar safety-critical environments.

Education

Required

Desired

• High school diploma or GED

• Associate’s or Bachelor’s degree
• Logistics, Engineering, Transportation, IT, or a related field

Skills

• Strong safety mindset and high sense of responsibility in live operational environments
• Ability to make timely, safety-oriented decisions under pressure
• Excellent situational awareness and attention to detail
• Ability to follow Standard Operating Procedures (SOPs) precisely
• Strong verbal and written communication skills in English
• Ability to work effectively as part of a 24/7 shift-based operations team
• Comfort working with multiple software tools, live video feeds, and telemetry systems

• High reliability, discipline, and professionalism in safety-critical operations

Specialized Skills

Required

Desired

• Strong situational awareness and judgment in safety-critical environments
• Ability to work precisely with defined procedures and escalation paths
• Clear, structured communication under time pressure
• Familiarity with interacting with AI-based tools, including executing and refining prompts to support operational tasks

• Experience with remote operations, teleoperations, or human-in-the-loop systems
• Basic understanding of autonomous vehicles, ADAS, robotics, or complex technical systems
• Familiarity with safety, compliance, or regulated operational environments
• Exposure to incident management, escalation frameworks, or operational KPIs

Work Flexibility:

• Ability to work rotating shifts in a 24/7 operational environment, including nights, weekends, and holidays. Shift assignments (day, night, or rotating) are based on operational needs and individual availability.
• Ability to work on-site in a Remote Operations Center
• Limited travel may be required for training or operational support

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Compensation Data

Competencies