Job Description
Lead a High-Performing Remote Technician Team
At GC Realty & Development, we move quickly, communicate clearly, and expect high performance from ourselves and each other. If you excel at leading people, making decisions under pressure, and keeping operations running smoothly, this could be your next big opportunity.
Are you:
- Comfortable leading a team, setting standards, and making sure technicians are meeting expectations?
- Experienced in coaching people, addressing performance gaps, and helping others improve?
- Someone who takes initiative and sees challenges as opportunities to problem-solve?
- Able to stay composed and resourcefull when schedules shift, emergencies arise, or priorities change?
At GC Realty & Development, we value ownership, accountability, and getting things done right. We're looking for a Field Service Dispatch Manager who brings strong leadership, clear communication, and a focus on technician performance.
What We Offer
- Base Pay: Starting at $10 USD per hour
- Performance Compensation: Earn up to 20% additional monthly based on results
- Professional Development: Annual reimbursement for approved training or certifications
- Remote Flexibility: Work from home as part of a collaborative, high-performance team
- Company Culture: Ownership, transparency, teamwork, and continuous improvement
- Time Off: 10 days PTO in year one + 6 US holidays + your birthday off
As a Field Service Dispatch Manager, your primary responsibility is to lead and manage a team of maintenance technicians You will set expectations, coach performance, address issues in real time, and ensure your team delivers high-quality work on schedule.
You will also manage day-to-day maintenance operations - assigning work orders, prioritizing urgent requests, and coordinating communication with technicians, residents, and internal teams.
Key Responsibilities
Leadership & Performance Management
- Set daily expectations for technician routes, communication, documentation, and professionalism
- Provide direct, real-time coaching to improve technician performance
- Address delays, missed appointments, incomplete notes/photos, and communication issues promptly
- Document performance concerns and partner with leadership on corrective action when needed
Dispatching & Operations
- Assign work orders based on technician skills, geography, and priority
- Monitor technician progress throughout the day and adjust routing as needed
- Communicate proactively with residents regarding scheduling, updates, and expectations
- Review technician notes, materials, and time entries before approving or closing work orders
- Track KPIs such as completion times, documentation quality, and schedule accuracy
- Collaborate with maintenance leadership to resolve conflicts and support operational improvements
Required Qualifications
- 5+ years experience in dispatching, scheduling, field service coordination, or maintenance operations
- 3+ years (5 preferred) of people management experience in a performance-driven role
- Proven ability to manage and dispatch 3-5 technicians simultaneously while holding them accountable
- Strong understanding of maintenance operations, repair timelines, and technician skill alignment
- Advanced English communication skills (written and verbal)
- Reliable high-speed internet (50-100 Mbps), dual monitors, and camera/microphone
Preferred Qualifications
- Familiarity with awork order/field service management system
- Experience coordinating high-volume work orders
- Experience working with KPIs, and Performance dashboards
- Experience in a customer service-oriented role
Ready to Take the Next Step in Your Leadership Journey?
If you're ready to lead a technician team, drive performance, and bring structure to a fast-paced maintenance operation, we'd love to hear from you. Submit your application and tell us how your leadership experience will make an impact here.
Any employment offer is contingent upon the successful completion of a criminal background check, and professional reference checks.
