Job Description

Coordinating Department Manager (Scheduling & Dispatch)

Company: The Testing Agency
Location: Remote (United States)
Type: Full-Time
Compensation: Base Salary + Annual Performance Bonus (First-Year Earnings Potential Exceeds $100,000) + Paid Benefits and PTO

About The Testing Agency

The Testing Agency is a rapidly growing environmental inspection and testing services company that has experienced more than 400% growth. The organization is committed to delivering exceptional client service, operational excellence, and scalable processes that support continued expansion nationwide.

As the company continues to grow, strong operational leadership is critical to maintaining quality, efficiency, and customer satisfaction across all service delivery functions.

About the Role

As Coordinating Department Manager (Scheduling & Dispatch), you will lead one of the company's most critical operational departments, overseeing scheduling, dispatch coordination, client communication, team performance, and process improvement initiatives.

This role is central to ensuring operational excellence, maintaining a high-quality client experience, and supporting the growth of a fast-paced remote organization. You will be responsible for developing team members, improving workflows, managing escalations, and building scalable systems that support long-term success.

Key Responsibilities

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  Lead, coach, train, and develop a Coordinating Department team of up to 10 staff members
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  Oversee scheduling, dispatch operations, and client communication activities
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  Own departmental performance metrics, quality standards, and customer experience outcomes
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  Develop and improve standard operating procedures (SOPs), checklists, workflows, and quality-control processes
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  Monitor team productivity and provide ongoing coaching and performance management
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  Assist with recruiting, hiring, onboarding, and training new coordinators as the company grows
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  Handle escalated client and operational issues while supporting successful resolution
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  Identify opportunities for operational improvements and increased efficiency
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  Collaborate with leadership to support organizational growth initiatives
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  Ensure consistent execution of company policies, procedures, and service standards

Requirements

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  Experience managing remote employees and distributed teams
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  Background in operations, scheduling, dispatch, coordination, customer service, or other client-facing operational environments
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  Strong computer proficiency and comfort working within multiple software platforms
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  Excellent communication, organizational, and leadership skills
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  Ability to coach, mentor, and develop employees while maintaining accountability
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  Detail-oriented, process-driven mindset with strong problem-solving abilities
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  Previous remote team management experience preferred
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  Experience within restoration, environmental testing, construction, field services, or related industries strongly preferred

What We Offer

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  Competitive base salary with annual performance bonus opportunity
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  First-year earnings potential exceeding $100,000
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  Comprehensive benefits package
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  Paid time off
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  Fully remote work environment
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  Leadership opportunity within a rapidly growing organization
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  Significant career advancement and professional growth potential
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  Opportunity to directly influence operational strategy, customer experience, and departmental success
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  Collaborative leadership team committed to continuous improvement and employee development