Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.

Our next Online Technical Support Engineer – Microplate Instruments (Cell Analysis), primary focus will be to provide customers with post-sales technical and applications support on microplate reading, cell/tissue imaging, liquid handling, and automation products. They will be responsible for providing technical support for our cell analysis products remotely by phone, email, live webchat, and other remote support tools to understand customers' problems, recommending solutions to meet their needs, and ensuring their satisfaction.

Key responsibilities:

• Investigate and answer technical questions related to instrument hardware and software, as well as applications
• Document customer interactions in support tickets
• Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed
• Comply to company processes, including complaint handling
• Work closely with field and repair center teams
• Provide customer feedback to internal departments such as marketing, product support, and sales
• Support the development and implementation of plans to improve technical services, capabilities, and customer satisfaction
• Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing

For this role, the ideal candidate would be based in near the Winooski, VT or La Jolla, CA Agilent sites, however remote employment may be considered for the right candidate

Qualifications

Qualifications

• Bachelor's and/or Master's degree (or equivalent experience) in life sciences such as general biology, biochemistry, molecular and cellular biology, or related field required.
• Preference will be given to a Ph.D. degree in a life science.
• 4 + years hands on experience with laboratory instrumentation.
• Strong communication skills both written and verbal.
• Ability to work with complex data analysis.
• Proficient with Microsoft software platforms.
• Previous customer-facing experience preferred.

The successful candidate will be autonomous, outgoing and customer focused. They will also have excellent interpersonal and communication skills to interact with external and internal partners. A desire to help others and solve problems is essential. While being flexible and adaptable, the successful candidate will also have strong planning, organizational and time management skills.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least April 8, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $34.00 - $56.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support