Job Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote E-Commerce Operations & Admin Assistant (100% Work From Home)

Location: Remote from Latin America Position Type: Full-time Salary$1,200 - 1,800 USD/month depending on experience paid via wire transfer, PayPal or Payoneer Schedule: Monday – Friday 8:00 AM – 5:00 PM Eastern Time

Our Client

Our client brings joy, empathy, and dignity into the messy parts of life. Since 2011, they've grown from a cloth diaper company into a trusted brand for sustainable, reusable essentials. They thrive on creativity, kindness, and adaptability—especially when the unexpected shows up.

We’re looking for an E-Commerce Operations & Admin Assistant who can work independently, move efficiently, and apply sound judgment across changing situations.
This role requires someone who can manage their own workload without constant direction, complete tasks at a reasonable pace, and confidently make decisions using existing context rather than relying on documented procedures or predefined workflows. You’ll support daily operations, customer service, logistics, and administrative workflows, often handling multiple priorities at once.
Accuracy and attention to detail are very important in this role; however, timely and practical execution matters more than perfection. The role operates with little to no formal SOPs, and most processes rely on experience, judgment, and situational context rather than documentation. Priorities can shift quickly, so you’ll be expected to adapt, think critically, and make sound decisions without step-by-step instructions.
This role is best suited for someone who is comfortable making thoughtful, values-driven decisions independently, while keeping both the customer experience and the business in mind.

Responsibilities

Operations & Admin

• Independently track, prioritize, and complete daily tasks without needing reminders or direction on what to work on next
• Manage shifting priorities and ensure urgent, time-sensitive work is completed first
• Maintain and update operational dashboards (inventory, orders, key metrics)
• Coordinate with 3PL partners to track shipments, manage inventory, and resolve fulfillment issues, including knowing what information to request, how to ask the right questions, and how to follow up to make sure a task is completed, not just communicated.
• Attend meetings, capture key notes efficiently, and summarize action items promptly. Meetings are frequent, and notes are expected to capture decisions and next steps—not full transcripts, so documentation should be completed quickly to keep daily work moving.
• Communicate clearly and concisely with vendors and partners to move issues forward
• Liaise with manufacturers on production updates, order statuses, and basic issue resolution
• Handle day-to-day operational issues with flexibility, judgment, and clear communication
• Create and maintain internal documentation and product knowledge resources

Customer Service

• Serve as the first point of contact for customers via email, chat, phone (Gorgias, Shopify, etc.)
• Respond clearly, empathetically, and efficiently to customer inquiries
• Apply guidance from previous cases to new, similar situations without repeated instruction
• Use judgment to adapt responses when cases are not exact repeats
• Troubleshoot common issues related to orders, shipping, and product usage
• Approach complex cases with a problem-solving mindset, proposing solutions before escalating, and maintain clear communication with customers throughout.
• Accurately tag and document tickets for tracking and reporting

Qualifications, Skills, and Key Competencies

Required

• Strong customer service background in e-commerce, retail, hospitality, or similar environments
• Fluent or native-level English (written and spoken)
• Strong spreadsheet skills (Google Sheets / Excel)
• Ability to manage multiple priorities independently
• Strong judgment and problem-solving skills
• Comfortable working remotely with minimal supervision
• Able to communicate clearly, kindly, and directly

AI Usage (Important)

• Comfortable using AI tools as support, not a dependency
• Able to complete tasks confidently without over-checking or relying on AI for every step

Preferred

• Experience with Gorgias, Airtable, Notion, Slack
• Startup or fast-paced environment experience
• Interest in sustainable or eco-friendly products
• Hands-on experience with Shopify or comparable e-commerce, POS, or ERP systems, independently handling day-to-day operational tasks (orders, customer lookups, basic troubleshooting) without step-by-step guidance.

What Success Looks Like in This Role

• Tasks are completed efficiently within a normal workday, with strong attention to detail and without overthinking or over-perfecting
• Urgent and high-impact work is identified and handled first without needing reminders
• To-dos are proactively tracked, priorities are adjusted as needed, and task status is clearly updated
• You rely on critical thinking and sound judgment, taking the time to understand the “why” behind tasks and decisions. This allows you to confidently handle new or slightly different situations and adapt as circumstances change, without needing additional instruction
• You demonstrate a clear understanding of how operations work end to end, allowing you to make informed decisions that can be applied consistently to future situations.
• Similar issues are handled independently once guidance has been given, with an effort to identify root causes so problems are not repeatedly resurfacing
• Communication is clear, concise, and kind, especially when working with customers, 3PLs, and other business partners
• You approach problems with a solution-oriented mindset, proposing next steps rather than only escalating issues
• AI tools are used thoughtfully to support your work, not as a dependency or substitute for judgment
• Your work reduces follow-up and oversight by anticipating needs, closing loops, and keeping operations moving smoothly

This Role Is Not a Fit If You:

• Prefer highly structured environments with documented SOPs or step-by-step procedures
• Tend to over-check work or struggle to complete tasks efficiently within a normal workday
• Need frequent confirmation or approval before moving forward
• Find it difficult to prioritize work without direct guidance
• Feel uncomfortable making judgment calls when situations change or information is incomplete
• Prefer memorizing processes over understanding how and why decisions are made

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!