HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Location: Remote from Latin America
Position Type: Full-time
Salary $1,200 – $1,500 USD/month
Schedule: Tuesday – Saturday, 9:00 AM – 6:00 PM Pacific Time (PT) (Includes 1-hour lunch break)
Our Client is a premium mobile pet grooming service providing convenient, low-stress care directly to pet owners across the greater Sacramento, California area. As a fast-growing, small, and tight-knit team, they are dedicated to operational excellence and high-quality customer care. Our Client is looking for a reliable, professional voice to serve as the primary point of contact for their customers and the central hub for their daily mobile operations.
The Role
Our Client is seeking a Dispatcher & Customer Service Representative to be the operational "heart" of the business. This role is a hybrid of sales, logistics, and customer relations. The successful candidate will not only manage complex scheduling and route coordination for the groomers but will also act as a high-performance closer—converting inbound inquiries into booked appointments by selling the value of premium mobile grooming. This is a high-ownership role that requires a calm-under-pressure mindset and a genuine love for building long-term client relationships.
Key Responsibilities
Sales & Lead Conversion
Answers inbound calls and messages with enthusiasm, clearly explaining mobile grooming services and premium pricing models.
Acts as a closer by confidently guiding potential customers to a booking decision and selling the convenience of the service.
Follows up with leads and manages the waitlist to ensure maximum schedule density and revenue.
Dispatch & Logistics
Coordinates daily routes and timing for the mobile grooming units, ensuring efficiency for the groomers.
Manages the appointment lifecycle: scheduling, rescheduling, and handling cancellations with precision.
Maintains accurate digital records for all clients and their pets within the company’s CRM and scheduling software.
Relays real-time updates and field issues to the owner and team promptly.
Customer Relationship Management
Handles customer concerns and inquiries with a warm, professional, and solution-oriented approach.
Builds trust and long-term loyalty through clear and consistent communication.
Maintains a quiet, professional environment for all client interactions to uphold the brand's premium image.
Required Qualifications
Language: Fluent spoken and written English; must be able to communicate warmly and professionally with US-based pet owners.
Experience: Strong background in customer service or sales; must be comfortable "asking for the sale" and handling objections.
Schedule: Must be available full-time Tuesday through Saturday (Saturdays are non-negotiable).
Technical Skills: Comfortable using VoIP phone systems, CRM tools, and specialized scheduling software.
Attributes: Highly organized and detail-oriented with the ability to manage a moving schedule independently.
Setup: Reliable high-speed internet connection and candidate-owned equipment (computer and professional headset).
Preferred Qualifications
Prior experience as a Dispatcher, Appointment Setter, or Virtual Assistant.
Experience in the pet service industry (grooming, veterinary, or pet sitting).
Background in home-service or route-based businesses (e.g., HVAC, pest control, or delivery).
Bilingual proficiency (English/Spanish) is a plus.
Benefits
Stable Income: Competitive monthly salary paid in USD.
Performance Bonuses: Potential for bonuses based on booking volume, lead conversion, and customer satisfaction.
Impact: Be a founding member of a growing team where your work directly influences the company's expansion.
Growth: Opportunity to develop skills in logistics, sales, and small business operations.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
