HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Our client is a growing mobile pet grooming company launching in South Jersey with a mission to provide high-quality, stress-free grooming experiences for pets while delivering exceptional customer service to pet owners.
As an early-stage business, they are building a team of proactive and dependable professionals who enjoy creating structure, improving operations, and contributing directly to the growth of the company.
They are seeking a Dispatcher who will serve as a key operational and client communication partner, helping ensure smooth scheduling, efficient routing, and an outstanding customer experience from the very first interaction.
The Dispatcher will play a central role in managing daily schedules, coordinating appointments, supporting client communication, and helping maintain efficient operations for a growing mobile service business.
This is more than a traditional scheduling role — the ideal candidate is highly organized, solutions-oriented, and capable of making independent decisions to keep operations running smoothly. This person will help create positive client experiences, optimize scheduling logistics, and proactively resolve issues before they impact customers or groomers.
The ideal candidate thrives in fast-paced environments, communicates professionally and warmly, and enjoys balancing customer service with operational coordination.
Manage inbound calls, text messages, and appointment booking requests
Build and maintain efficient daily schedules based on geography, routing, and service logistics
Communicate with clients to confirm, adjust, and support appointments
Deliver a positive and professional first impression for both new and existing clients
Support appointment conversion through proactive communication and follow-up
Encourage recurring appointment scheduling to strengthen long-term client relationships
Monitor schedules in real time and make adjustments as operational needs change
Track operational metrics such as appointments, cancellations, and repeat clients
Help maintain a consistent, high-quality customer experience across all interactions
Proactively identify scheduling conflicts or operational issues and resolve them efficiently
Collaborate closely with leadership to support day-to-day operational needs during company growth
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Professional, warm, and customer-focused communication style
Ability to work independently and make decisions without constant supervision
Strong problem-solving and critical-thinking skills
Comfortable managing logistics, scheduling, and operational coordination simultaneously
Ability to remain calm and adaptable in fast-paced environments
Positive, proactive, and service-oriented mindset
Previous experience in scheduling, dispatching, logistics coordination, or customer operations
Experience supporting service-based businesses
Experience working in startup or small business environments
Familiarity with route planning or appointment management systems
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
