Job Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next independent contracting opportunity.

Job Title: Remote Dispatcher & Client Experience Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary $1,500 USD/month

Schedule: Monday, Tuesday, Thursday, Friday, and Saturday (8:00 AM – 5:00 PM)
Rest Days: Wednesday & Sunday

Our Client provides a convenient, reliable, and eco-friendly mobile pet grooming service dedicated to the well-being of pets. Utilizing a highly organized and professional approach, they bring high-quality grooming directly to the pet owner's doorstep. They are a passionate team that values animal welfare, environmental responsibility, and exceptional customer service.

The Role

Our Client is seeking an energetic and highly organized Operations Manager & Dispatcher to lead their daily mobile grooming operations. This dynamic role requires a unique blend of logistical precision, sales ability, and leadership. The successful candidate will act as the central hub of the business—managing customer bookings, optimizing groomer schedules, and supervising the team to ensure peak performance. This position offers significant professional challenges and the excitement of helping build a strong, service-oriented business from a remote environment.

Key Responsibilities

Sales & Appointment Management

• Serves as the primary point of contact for all incoming and returning calls, following established sales protocols to convert inquiries into booked appointments.
• Maintains and updates comprehensive customer information databases with meticulous detail.
• Proactively generates business during low-volume periods by sending reminder cards to inactive customers and assisting with broader marketing and promotional efforts.
• Manages client relations by sending "thank you" notes for each pet groomed to foster long-term loyalty.

Logistics, Dispatching & Supervision

• Schedules customer appointments and prepares efficient daily routes for mobile groomers to maximize productivity.
• Organizes and relays complete daily schedules to the grooming team, ensuring they have all necessary information for a successful shift.
• Supervises and motivates groomers, providing the leadership necessary to maintain high service standards.
• Assists in the human resources lifecycle, including the recruitment and hiring of new grooming staff.

Administrative & Financial Oversight

• Completes daily sales and commission reports, ensuring all financial data is accurate.
• Reviews groomer paperwork to verify that proper commissions are calculated for each service rendered.
• Records and deposits daily receipts and maintains organized financial records.
• Manages inventory by ordering supplies as necessary to ensure the grooming team is fully equipped.

Required Qualifications

• Communication: Exceptional English communication skills with an outgoing and energetic personality suited for high-volume customer interaction.
• Technical Skills: Strong computer proficiency and the ability to learn new scheduling and reporting software quickly.
• Organizational Mastery: Must be extremely well-organized and capable of managing multiple schedules and administrative tasks simultaneously.
• Mindset: A passionate, "business-builder" mentality with a willingness to work hard and take ownership of the operation's success.
• Affinity for Animals: A genuine love for animals is essential to represent the brand's values effectively.

Key Competencies

• Leadership: Ability to supervise, motivate, and coordinate a distributed team of mobile professionals.
• Judgment: Capable of using individual judgment to resolve logistical conflicts or customer service challenges.
• Reliability: Dependable and professional, with the ability to manage a flexible schedule while meeting all business requirements.

Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English Submissions in any other language or missing a recording will be automatically disqualified
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
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All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application!