HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Location: Remote from Latin America
Position Type: Full-time
Salary $1,500 USD/month.Schedule: Monday - Friday, 9:00 AM – 6:00 PM PST
Scheduling & Route Optimization
Manages and coordinates complex daily schedules for multiple groomers across various service areas.
Optimizes daily driving routes to minimize travel time and maximize the number of pets served per day.
Adjusts appointments in real-time to accommodate last-minute changes, traffic delays, or emergencies.
Ensures groomers’ schedules are geographically logical and highly productive.
Customer Service & Sales Conversion
Handles high volumes of inbound calls, texts, and scheduling requests with a professional and friendly demeanor.
Confidently promotes services and converts inquiries into confirmed bookings to drive revenue.
Provides high-tier customer support, addressing client questions regarding the grooming process and service history.
Data Management & Problem Solving
Maintains accurate and up-to-date customer records, including specific pet details and service history.
Proactively resolves scheduling conflicts and addresses customer concerns with a sense of urgency.
Acts as the primary point of contact for groomers, troubleshooting operational challenges in real-time to keep the vans moving.
Experience: Previous experience as a dispatcher, scheduler, or in a high-volume logistics/operations role.
Sales Aptitude: A background in sales or a strong comfort level with upselling services and closing leads.
Communication: Exceptional verbal and written English skills with a customer-focused mindset.
Technical Skills: Strong organizational abilities and the ability to manage high call volumes using digital scheduling tools.
Decision Making: Ability to think quickly and make effective decisions in a fast-paced, ever-changing environment.
Stability: Full-time, long-term remote position with a growing US-based brand.
Impact: A central role where your logistical decisions directly contribute to the company's daily success and customer satisfaction.
Environment: Opportunity to work with a team that values animal welfare and modern, eco-friendly business practices.
HireLATAM connects U.S. businesses with top-tier remote talent from Latin America. We specialize in finding skilled professionals across various industries, including software development, customer service, digital marketing, and more. Our mission is to bridge the gap between high-quality Latin American talent and U.S. companies seeking cost-effective, dedicated, and culturally aligned team members.
Whether you're looking to scale your team or need specialized expertise, HireLATAM streamlines the hiring process, ensuring you find the right fit quickly and efficiently. We handle the recruitment, so you can focus on growing your business.
Explore how nearshoring with HireLATAM can enhance your team's productivity and give your business a competitive edge.
