Job Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Customer Support Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,300 – $1,500 USD/month (negotiable based on experience)

Schedule: Monday – Friday, 8.5 hours daily with a 30-minute lunch break; flexible daily schedule between 6:00 AM – 6:00 PM US Pacific Time / PT.

About the Client

Our Client is a long-standing renewable energy equipment provider based in Central Oregon with over 20 years of experience delivering clean, sustainable energy solutions across the United States. Founded in 2001 and led by clean tech industry veterans, our client offers a catalog of over 1,000 products to contractors, farmers, ranchers, and DIY homesteaders. Specializing in practical off-grid and commercial solar installations, our client maintains a reputation built on consultative system design, accessible pricing, accurate order processing, and year-round technical support.

About the Role

Our Client is seeking a reliable, detail-oriented Customer Support and Order Fulfillment Specialist to provide direct operational and administrative support to company leadership. Acting as a central liaison for customer interactions and logistics management, this professional will handle multi-channel customer inquiries, perform fraud prevention checks, manage purchase orders (POs), coordinate freight shipping, and track order fulfillment to ensure an exceptional customer experience.

Key Responsibilities

Multi-Channel Customer Support

• Delivers prompt, helpful, and professional customer service across phone, email, and live chat channels.
• Resolves customer inquiries regarding product lines, order statuses, and basic technical questions with a consultative approach.
• Documents all customer interactions, feedback, and issue resolutions accurately within company CRM platforms.

Order Processing & Shipping Logistics

• Reviews and processes incoming e-commerce orders with high precision and attention to detail.
• Conducts risk assessments and fraud prevention checks to safeguard both customers and business operations.
• Generates purchase orders (POs), inputs data into internal order systems, and collaborates with warehouse teams and vendors to ensure timely dispatch.
• Coordinates shipping logistics with freight carriers, proactively communicating transit updates and delivery statuses to customers.

Operational & Administrative Support

• Assists executive leadership with special operational projects, process improvement initiatives, and workflow optimizations.
• Adapts flexibly to shifting operational priorities, maintaining strict organization across concurrent support and logistics tasks.
• Participates in a comprehensive one-month training program covering internal software, product catalog details, and order management SOPs.

Qualifications, Skills, and Key Competencies

Required Qualifications

• Customer Support & Fulfillment Experience: Minimum 1–2 years of experience in customer service, e-commerce support, or order processing operations.
• Exceptional English Communication: Fluent written and spoken English skills with clear, accent-neutral phone communication and professional email etiquette.
• Logistics & Order Management Aptitude: Demonstrated ability to handle order entry, purchase order generation, carrier coordination, and data verification with high accuracy.
• E-Commerce & Tech Literacy: Proficiency with web-based platforms, email systems, and a fast-learning approach toward internal CRM and order management software.
• Schedule Alignment: Full-time availability to complete an 8.5-hour shift daily, Monday through Friday, between 6:00 AM and 6:00 PM US Pacific Time (PT).
• Remote Workspace Infrastructure: Dedicated, quiet home office, high-performance computer setup, and a reliable, high-speed internet connection.

Preferred Qualifications

• Hands-on experience with e-commerce platforms (Shopify experience is a plus).
• Basic understanding of e-commerce fraud detection and order risk evaluation.
• Prior experience or background in the solar, electrical, hardware, or renewable energy industries.

Benefits

• Competitive Salary: Compensation of $1,300 – $1,500 USD/month (negotiable based on experience).
• Paid Time Off: 10 days of Paid Time Off (PTO) per year (accrued/available after 6 months of employment).
• Schedule Flexibility: 100% remote work with no weekend shifts and daily flexibility within the 6:00 AM – 6:00 PM PT window.
• Mentorship & Growth: Direct operational mentorship from company ownership and comprehensive one-month initial training.
• Convenient Payment Options: International contractor payment transfers processed via Wise.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!