This is a remote position.

A Telecommunications carrier and analytics provider is seeking a highly organised, detailed-oriented and proactive
Remote Customer Support & Sales Operations Coordinator
to provide comprehensive support across their customer care and sales operations teams. This remote role is for either 20 or 40 hours per week, depending on operational needs.

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  Customer Support & Issue Resolution: Manage registration and remediation work orders, respond professionally and timeously to inbound email inquiries from business clients, and monitor ongoing support requests.
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  Ticket Management & Escalation: Create and escalate technical support tickets requiring engineering or developer analysis, ensuring meticulous tracking and follow-up until resolution.
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  Sales Operations & Pipeline Support: Engage prospective corporate customers within the sales pipeline, maintain accurate records in the CRM system, and assist with tracking and reporting lead opportunities.
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  Administrative Coordination: Document internal operational procedures, take meeting notes, distribute action items, and maintain organized data records across systems.
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  Project & Team Collaboration: Provide light project management support by tracking tasks, managing operational timelines, and coordinating follow-ups between sales, support, and engineering departments.

Requirements

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  Experience: 2 to 5 years of proven experience in customer support, operations coordination, sales administration, project coordination, or a similar administrative role.
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  Communication Skills: Exceptional written and verbal English communication skills with a professional, customer-centric approach.
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  Operational Skills: Strong organizational and multitasking abilities, high attention to detail, strong problem-solving capacity, and the ability to manage competing priorities.
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  Remote Infrastructure: A stable high-speed internet connection, a reliable personal computer/laptop, a quality headset and webcam, and a dedicated, professional workspace.

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  Prior experience working within SaaS (Software as a Service), telecommunications, cloud communications, or technical contact center support environments.
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  Experience collaborating with international remote teams aligned to North American markets.
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  Background supporting customer success, customer care, or sales operations teams.

Benefits

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  This is a fully remote position, 20 or 40 hours per week.
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  Working hours:Alignment with standard US business hours, EST or CST, depending on operational needs.